Nintex > Case Studies > Streamlining Healthcare Services with IoT: A Case Study of St John New Zealand

Streamlining Healthcare Services with IoT: A Case Study of St John New Zealand

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Applicable Industries
  • Education
  • Healthcare & Hospitals
Use Cases
  • Driver Performance Monitoring
  • Personnel Tracking & Monitoring
Services
  • Training
About The Customer
St John is the largest primary care provider in New Zealand, providing emergency ambulance service to nearly 90% of New Zealanders. The organization offers a range of care-related community and commercial services, including medical alarms and an emergency telephone response service to at-risk individuals nationally through their Telecare and Home Health division. The Telecare division is responsible for installing thousands of medical alarms in the homes of clients with diverse medical needs across the country and monitoring these alarms through a 24-hour telephone service.
The Challenge
St John, the largest primary care provider in New Zealand, faced a significant challenge in consolidating four regional business units under a national umbrella. The organization provides a range of care-related community and commercial services, including medical alarms and an emergency telephone response service to at-risk individuals nationally through their Telecare and Home Health division. The Telecare division is responsible for installing thousands of medical alarms in the homes of clients with diverse medical needs across the country and monitoring these alarms through a 24-hour telephone service. The consolidation of business units was further complicated by an upcoming requirement for a significant segment of the healthcare industry to gain accreditation to become an approved government supplier, a process that necessitated an independent audit of processes.
The Solution
St John implemented Nintex Promapp, a solution that had already been trialed for the ambulance operations part of the business, making it a familiar tool. The primary reason for choosing Nintex Promapp was its online tablet application, which was deemed the most practical and cost-effective way to support a team of approximately 60 roving field officers. St John assigned three 'promasters' to champion the updating and migration of all their business processes to Nintex Promapp, under close guidance from the Nintex Promapp support team. Each promaster was selected from a key business area to ensure the relevance and accuracy of the work. The implementation of Nintex Promapp involved retraining and relearning, rather than just translating old processes into the system. This provided an opportunity to improve processes across the entire business, making them more effective and relevant.
Operational Impact
  • The implementation of Nintex Promapp has resulted in significant operational improvements for St John. The organization now has full confidence that new staff members have a defined and documented set of processes to follow, eliminating any grey areas. This has improved the induction and training of new staff. The processes are now live and accessible, ensuring that all staff have access to current and relevant processes whenever and wherever they need them. This has also simplified the accreditation process, making it easier for St John to meet the requirements to become an approved government supplier.
Quantitative Benefit
  • Consolidation of four regional business units under a national umbrella
  • Implementation of a practical and cost-effective solution for supporting a team of 60 roving field officers
  • Improved induction and training of new staff

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