Streamlining Dental Clinic Operations for Enhanced Safety and Efficiency: A Case Study of The Dentist Off Main
Technology Category
- Analytics & Modeling - Process Analytics
- Sensors - Temperature Sensors
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
Use Cases
- Last Mile Delivery
- Onsite Human Safety Management
Services
- System Integration
- Training
About The Customer
The Dentist Off Main is a dental clinic committed to improving patients’ dental experience. The clinic is driven by a mission of love, health, and connection, and prioritizes customer well-being through a customer-centric approach in its service delivery. Based in Molalla, OR, the clinic has strong ties with its community and has established itself as the go-to dental clinic in the area. The Dentist Off Main values its employees highly and creates a conducive work environment for them to thrive both personally and professionally. The clinic is run by Dr. Olesya Salathe, the head dentist, and Alex Jacks, the office manager.
The Challenge
The Dentist Off Main, a dental clinic based in Molalla, OR, was faced with the challenge of streamlining its operations to ensure maximum safety and efficiency. The clinic had initially attempted to document their business processes using Word documents, but this method proved to be ineffective. The advent of the COVID-19 pandemic further underscored the need for well-structured business processes to ensure the safety of both staff and patients. The clinic was determined to resume operations post-COVID, but it was clear that doing so without standard operating procedures could potentially expose staff and patients to the virus. The clinic also faced challenges with employee training and onboarding, which was a cumbersome process. Furthermore, the clinic wanted to reduce physical touchpoints in patient care to prevent the spread of the virus.
The Solution
To address these challenges, The Dentist Off Main sought the help of a business process consultant, Adi Klevit, who recommended SweetProcess, a tool she had successfully used to streamline operations in several businesses. With SweetProcess, the clinic was able to effectively document patient care procedures, reducing physical touchpoints to the barest minimum. The tool also simplified the employee training and onboarding process, providing a platform where established staff could access procedures and processes at any time, and new employees could learn about their roles without pressure. Additionally, SweetProcess served as an accessible knowledge base, providing employees with all the information they needed for their jobs. The system's cloud-based storage allowed for authorized remote access, enabling team members to work remotely.
Operational Impact
Quantitative Benefit
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