Streamlining Business Processes for Growth: A Case Study of ShipCalm
Applicable Industries
- E-Commerce
- Equipment & Machinery
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Last Mile Delivery
- Transportation Simulation
Services
- System Integration
- Training
About The Customer
ShipCalm is a third-party logistics company established in 2016, focusing on e-commerce. It offers fulfillment services via an omnichannel, shipping directly to consumers and retailers. The company has built strong partnerships across the industry with e-commerce giants such as Amazon, Shopify, WooCommerce, etc. It stores products in a warehouse and ships them to consumers who order them as soon as possible. The company channels its software systems and employees toward enhancing the customer experience, resolving any issues encountered in the shortest time possible.
The Challenge
ShipCalm, an e-commerce focused logistics company, was facing challenges in managing its growing customer base due to the absence of a solid workflow system. The CEO, Ted Fogliani, was keen on streamlining operations but found that the tools available fell short in one area or the other. This lack of an effective system was impacting the efficiency of his employees as they had limited information to execute tasks. The company was getting stretched beyond its limits, both in terms of employees and facilities, and there was an urgent need to address this issue before it escalated.
The Solution
Ted Fogliani found the solution in SweetProcess, a software that met his standards for streamlining operations. Having had experience with workflow systems in the construction industry, he knew exactly what he needed for his e-commerce logistics company. SweetProcess offered ease of writing revisions and other benefits that convinced him to sign up. The software was used in various ways at ShipCalm. It was used for employee training and onboarding, allowing Ted to track their training and assess their competence. It was also used for business process documentation, providing an easy-to-use system for standard operating procedures. SweetProcess also served as a central knowledge base for employees and customers, ensuring a balanced flow of information. Lastly, it allowed for a shared user experience, enabling customers to see exactly what was being done for them.
Operational Impact
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