Strategic Supply Chain Evolution
Company Size
1,000+
Region
- America
- Asia
- Europe
Country
- United States
Product
- e2open Harmony
- Q-SYS
Tech Stack
- Machine Learning
- AI
- Real-time Executive Dashboards
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
- Telecommunications
Applicable Functions
- Logistics & Transportation
- Procurement
- Quality Assurance
Use Cases
- Inventory Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
QSC, LLC is a leading company in the audio, video, and control technology sector, headquartered in Costa Mesa, California. The company has regional offices throughout Europe and Asia, serving a diverse range of customers with products such as power amplifiers, loudspeakers, digital mixers, and digital signal processors. QSC also offers the Q-SYS cloud-based platform, providing scalable and flexible solutions for various industries, including corporate, education, hospitality, venues & events, cinema, government, healthcare, and transportation. With over 25 years of experience in supply chain management, Karon Evanoff leads the global supply chain functions at QSC, focusing on logistics, procurement, sourcing, global planning, and trade compliance.
The Challenge
Karon Evanoff, Vice President of Global Supply Chain at QSC, LLC, faces modern challenges in managing logistics, procurement, sourcing, global planning, and trade compliance. The pandemic, geopolitical influences, and material shortages have made her day-to-day operations more tactical. Despite these pressures, Karon emphasizes the importance of digital transformation and the need for modern technology to stay relevant and innovative. She highlights the limitations of traditional ERP systems and the necessity of using visibility platforms and collaborative tools to manage the rapidly changing technology landscape.
The Solution
QSC, LLC has partnered with e2open to enhance its supply chain agility and visibility. The deployment of e2open's connected supply chain platform includes functionalities such as demand planning, supply planning, and Sales & Operations Planning (S&OP). The platform's Harmony upgrade provides advanced analytics, real-time executive dashboards, machine learning, and AI capabilities. This allows QSC to manage exceptions at a platform level and optimize inventory levels and locations. The collaborative platform enables proactive decision-making, capitalizing on the connected trading partner ecosystem approach. This holistic view of the supply chain helps QSC increase revenue by understanding inventory needs and creating different scenarios to optimize business operations.
Operational Impact
Quantitative Benefit
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