Arcadia > Case Studies > Stem Leverages APIs for Rapid Market Expansion and Enhanced Efficiency

Stem Leverages APIs for Rapid Market Expansion and Enhanced Efficiency

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Technology Category
  • Application Infrastructure & Middleware - Database Management & Storage
  • Sensors - Utility Meters
Applicable Industries
  • Electrical Grids
  • Utilities
Use Cases
  • Personnel Tracking & Monitoring
  • Time Sensitive Networking
Services
  • System Integration
About The Customer
Stem is a smart energy technology company that uses AI software to help businesses optimize their energy assets. The company discharges energy when it's most valuable, helping businesses maximize their savings from clean energy assets. Stem uses Signal, part of Arc's product suite, to calculate and optimize these savings and to pursue new business opportunities. The company needed to accurately calculate rates for customers, a process that involved optimizing cost across multiple types of utility tariffs. This required balancing trade-offs between different hourly energy costs on the same tariff, a process that was initially done manually and was time-consuming.
The Challenge
Stem, an energy technology and services company, was grappling with the challenge of providing accurate tariff data to its customers. The company needed to optimize cost across multiple types of utility tariffs, a process that involved balancing trade-offs between different hourly energy costs on the same tariff. Stem's team had been manually analyzing this data using spreadsheets, a process that required updating about 120 tariffs with some 60 utility companies, taking up to eight business days. Since utilities have different schedules for updating their rates, Stem had to stay on top of all these updates throughout the year, a task that consumed significant staff time and attention. The analysis process involved multiple teams and had to be redone if any mistakes were made, further adding to the complexity and time consumption.
The Solution
Stem found its solution in Signal, a product of Arc's suite, which offers the world's most comprehensive tariff rate database and calculation engine. Signal provides an always-updated database of tariff models that Stem can access instantly. It offers a simple API that Stem can work with uniformly across every utility. This API allows Stem to perform complex calculations on a single tariff with the click of a button, enabling Stem to evaluate all new markets at once with a single interface. With access to Signal's accurate rates, Stem staff no longer have to spend hours updating and checking rates manually. They can now run cost calculations of their assets with just a few API calls, saving time and increasing accuracy. Arcadia's team provided robust support to Stem, particularly around troubleshooting on API integration and building the UI around the API data.
Operational Impact
  • The implementation of Signal has brought about significant operational improvements for Stem. The company has been able to save money and staff time, increase data accuracy, and enter new markets more quickly. The automated API back-end allows for total accuracy, which is crucial for everything from pre-sale tariff analysis to site operations. With Signal in place, the Stem team can work more efficiently, ensure accuracy in its billing and decision-making, and scale the company’s operations quickly. The system has boosted Stem’s confidence in its calculations, informed its business decisions, and ensured accuracy in its charges to customers.
Quantitative Benefit
  • 10x improvement in staff time, reducing the time required for manual updates from 40 working hours to as little as 4 hours.
  • Efficiencies in other areas, such as dev-ops, which no longer has to spend a lot of time uploading data.
  • 100% accuracy achieved by moving to an automated API back-end.

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