Stellar IT keeps their clients secure with the powerful Atera and Acronis combo
Company Size
11-200
Region
- America
Country
- United States
Product
- Atera
- Acronis Cyber Protect
Tech Stack
- Remote Monitoring and Management (RMM)
- Endpoint Protection
- Backup and Disaster Recovery
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Remote Monitoring & Control Systems
- Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Stellar IT is an MSP based in Miami that offers comprehensive end-to-end services and IT support to small and mid-sized businesses. The company invests heavily in ongoing education and training for its team and regularly evaluates new tools and technologies that could benefit clients. With the remote world becoming the norm, Stellar IT faced several challenges, including ensuring all clients' systems, networks, and devices are updated with the latest technology, comply with regulations, and are protected against cybersecurity threats.
The Challenge
Stellar IT faced several challenges, including ensuring all clients' systems, networks, and devices are updated with the latest technology, comply with regulations, and are protected against cybersecurity threats. The shift to remote work added complexity, making it crucial to maintain compliance with various regulations and standards, such as GDPR, HIPAA, and PCI-DSS. Balancing security needs with the usability and functionality of the systems they support was another significant challenge.
The Solution
To tackle these challenges, Stellar IT adopted Atera, which helps them quickly respond to potential threats. With Atera, Stellar IT proactively monitors their clients' IT environments and quickly resolves issues, minimizing downtime and improving their overall experiences. Wherever clients' employees are in the world, Stellar IT can support them since they have remote access to devices and programs. Additionally, Stellar IT implemented the Atera integration with Acronis Cyber Protect, a cybersecurity solution that provides backup and disaster recovery, anti-malware, and endpoint protection to ensure the backup of clients' data to the cloud, protection from cyber threats, and disaster recovery capabilities. With Atera's robust remote monitoring and management capabilities, coupled with Acronis' cutting-edge backup and disaster recovery solutions, Stellar IT could guarantee their clients enhanced services and the highest level of protection against cyber threats and data loss.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
