Staples Canada Turns to JDA Support Services to Maximize Solution Performance
Company Size
1,000+
Region
- America
Country
- Canada
Product
- JDA Advanced Warehouse Replenishment
- JDA Advanced Store Replenishment
- JDA Seasonal Profiling
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
Applicable Functions
- Warehouse & Inventory Management
Use Cases
- Inventory Management
Services
- System Integration
- Training
About The Customer
Staples Canada is the largest office products company in Canada. They offer an extensive selection of office supplies, technology, electronics, and office furniture, as well as business services, including computer repair and maintenance, and copy and print services. The company operates as Bureau en GrosMC in the province of Quebec and Staples Canada in all other provinces. They employ over 15,000 associates at more than 330 stores and at their head office in Richmond Hill, Ontario.
The Challenge
Staples Canada, the country's largest office products company, was seeking a way to operate their offices more efficiently and affordably. They offer a wide range of office supplies, technology, electronics, and office furniture, as well as business services such as computer repair and maintenance, and copy and print services. With over 15,000 associates at more than 330 stores and at its head office in Richmond Hill, Ontario, the company needed a robust solution to manage their extensive inventory and ensure seamless operations. The challenge was to find a solution that could quickly and seamlessly resolve support issues and processes.
The Solution
Staples Canada turned to JDA Support Services and the Future State Support process to address their challenges. They implemented JDA Advanced Warehouse Replenishment, JDA Advanced Store Replenishment, and JDA Seasonal Profiling to manage their inventory and streamline their operations. The company also utilized JDA's online resources, including webinars and KnowledgeBase, to stay current on JDA solutions and improve their knowledge of solution features for better results. In addition, they participated in Special Interest Groups (SIGs) to gain insights from other members and resolve issues quickly and efficiently.
Operational Impact
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