St. Luke’s Enhances Quality of Patient Care with NetMotion Mobility®
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NetMotion Mobility
Tech Stack
- Wireless Network
- Mobile Scanning and X-ray Units
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Networks & Connectivity - WiFi
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Asset Management
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
St. Luke’s Episcopal Health System is one of the nation’s largest health systems with 105 hospitals, 30 critical access facilities, home health agencies and several other health-focused facilities in 19 states. It has long been considered a pioneer in both medical procedures and technology implementations. The health system's network had grown from a single, IP segment VLAN to a multi-facility network. The staff and caregivers at St. Luke's facilities need to move around and get their work done without worrying about dropped connections.
The Challenge
St. Luke’s Episcopal Health System was facing challenges with its existing wireless network due to its rapid growth. The increasing number of help tickets for persistent issues confirmed that the growth was overwhelming the organization’s existing wireless network. Clinicians were regularly losing connectivity while moving throughout and between facilities, which was negatively impacting patient care. The situation frustrated busy doctors and nurses who felt that they were wasting time on devices that were supposed to be increasing their productivity. The IT team also had concerns about wireless security, especially in light of HIPAA compliance requirements.
The Solution
St. Luke’s deployed NetMotion Mobility to ensure that the group’s growing number of staff across its expanding campus had resilient connectivity throughout their day. Mobility would provide staff with reliable, seamless network connectivity and act as a second firewall, preventing network access by unauthorized devices. If a user passes through an area with poor network coverage, applications maintain their state and reconnect automatically and quickly, enabling the user to pick up right where he or she left off. Mobility’s management console gives the IT team the ability to centrally manage all of the devices their clinicians use. They receive real-time data on devices and users such as the applications being run, the amount of data transmitted, even the battery life of each device. And they can immediately quarantine a lost or stolen device from the network.
Operational Impact
Quantitative Benefit
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