Spotlight: Link Transit
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Ecolane DRT Scheduling and Dispatching Software
- Ecolane Self Service Web Booking Portal
- Ecolane Touch Screen MDT software for Android Tablets
- Advanced Ecolane Reporting System
Tech Stack
- Android Tablets
- Mobile Data Terminals (MDT)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Link Transit provides year-round service for 17 communities in Chelan and Douglas Counties and one seasonal route to Mission Ridge Ski Area. All fixed route buses are fully accessible with wheelchair lifts or ramps. Paratransit service for ADA eligible individuals is provided by LinkPlus with up to 16 paratransit vehicles operating on next-day reservation requests. Link Transit considers everyone that comes aboard their buses to be their guest and strives to assure everyone a dependable, safe, efficient, and courteous ride.
The Challenge
In March 2012, Link Transit released an RFP for Paratransit Scheduling and Automated Software/Hardware. Link Transit was using outdated software and dedicated mobile data terminals in their vehicles. Both were no longer supported by the previous software provider. They did not want to move to the previous provider’s primary product so they decided to look for another solution. This led them to look for a comprehensive solution that would continue to support mobile data communication, provide solid global positioning information, and would allow them to operate feeder service in outlying communities. Link Transit also had the goal of providing better general public service to the less densely populated communities and knew that real-time scheduling would be crucial to meeting this goal.
The Solution
The contract was awarded to Ecolane because of its ease of use, better mapping and reporting, same-day dispatching, vehicle tracking, and tablet MDT software. The solution included Ecolane DRT Scheduling and Dispatching Software (hosted by Ecolane), Advanced Ecolane Reporting System along with Ad-hoc reporting tool, Ecolane Self Service Web Booking Portal, and Ecolane Touch Screen MDT software for Android Tablets. The project was completed on budget and on time.
Operational Impact
Quantitative Benefit
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