Spotlight: Generations Unlimited, Barnwell, SC
Customer Company Size
Startup
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Mobile
- Advanced Ecolane Reporting System
Tech Stack
- GTFS Integration
- Alexa Integration
- SMS Text Messaging
- Interactive Voice Response Interface
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Generations Unlimited is a transportation service provider based in Barnwell, South Carolina. They focus on offering reliable and efficient transportation solutions to their customers. The organization aims to enhance customer satisfaction by providing timely and optimized transportation services. With a small team, Generations Unlimited is dedicated to leveraging technology to improve their operations and service delivery. They are committed to continuous improvement and innovation to meet the evolving needs of their customers.
The Challenge
Generations Unlimited faced several challenges in their operations. They needed to improve customer service and increase efficiency through continuous, real-time optimization. Additionally, they required a sophisticated reporting system with ad-hoc reporting tools to better manage their operations. Another significant challenge was the need for a rider-facing self-service portal and mobile app to increase rides per hour. The organization also needed to ensure automatic software updates and upgrades to keep their systems current and efficient.
The Solution
To address these challenges, Generations Unlimited implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance (OTP) by keeping trips moving based on driver performance. They also adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, along with electronic signature capture and pre and post-trip inspection modules on MDT. Additionally, they integrated GTFS for public transportation and utilized the advanced Ecolane Reporting System with ad-hoc reporting tools. To enhance customer experience, they introduced a rider-facing online self-service portal and Ecolane Mobile for trip booking. They also integrated Alexa for trip booking and used SMS text messaging to announce vehicle arrivals. An interactive voice response interface was implemented for call notifications, and a rider feedback module was added to gather customer insights.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
