Spirit Needed More Reliability and Efficiency Than They Were Getting From Their Existing Provider
Company Size
1,000+
Region
- America
Country
- United States
Product
- Bandwidth's emergency services
- Bandwidth's browser-based portal
- Bandwidth's automatic location information (ALI) management
Tech Stack
- IP-based services
- VoIP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Public Warning & Emergency Response
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Spirit Telecom is a telecommunications company that provides solutions that are reliable, flexible, and responsive to their customer needs. They operate on a private fiber-based network, ensuring high-quality service delivery. The company prides itself on its ability to provide solutions anywhere, anytime. However, they had become dissatisfied with their existing 9-1-1 partner and were in search of a more reliable and cost-effective alternative. They needed a solution that could seamlessly integrate with their systems, provide real-time address validation against multiple data sources, auto-correction, and managed ALI database population.
The Challenge
Spirit Telecom, a company that prides itself in providing reliable, flexible, and responsive solutions to their customers on their private fiber-based network, had become dissatisfied with their existing 9-1-1 partner. They were in search of a more reliable and cost-effective alternative. The company was looking for a solution that could seamlessly integrate with their systems, provide real-time address validation against multiple data sources, auto-correction, and managed ALI database population. They also wanted a solution that could reduce the time required for moves, adds, changes, and migrating records from one service to the other.
The Solution
Bandwidth provided Spirit with a full suite of emergency services within six weeks. They benefited from the use of Bandwidth's browser-based portal for provisioning and real-time status updates. The portal also provided on-demand reports and the ability to verify that their emergency service addresses were loaded and accurate. Bandwidth also provided a step-by-step migration path to bridge the gap from their wire-line infrastructure to IP-based, Nomadic 9-1-1 services. Bandwidth's automatic location information (ALI) management integrated seamlessly with Spirit’s systems, providing real-time address validation against multiple data sources, auto-correction, and managed ALI database population.
Operational Impact
Quantitative Benefit
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