BitTitan > Case Studies > Sovran Case Study

Sovran Case Study

Company Size

11-200

Region

America

Country

United States

Product

MigrationWiz
UserActivation
DeploymentPro

Tech Stack

Office 365
Google Apps
On-prem Exchange

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization
Remote Asset Management

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Sovran is a professional IT support and management services provider based in Eagan, Minnesota. With over 25 years of experience in the IT industry, the company specializes in solving challenging connectivity issues across a variety of platforms. Sovran prides itself on its ability to provide comprehensive IT solutions and hosted services to its clients. The company employs 30 people and serves a diverse range of clients, making it a medium-sized player in the IT services industry.

The Challenge

Sovran, a professional IT support and management services provider, was seeking a method to make their end-user migrations to Office 365 more efficient. They were looking for a solution that would offer cost savings, user management, data protection, streamlined processes, and specialized configuration options. Manual migration was quickly ruled out due to its tedious nature and potential for data loss. The built-in tools with Office 365 that Sovran had previously used for onboarding new users and migrating data fell short in key areas, including stability and ease of use. The company needed a robust method for conducting Office 365 onboarding that would not take an excessive amount of time, would automate the entire process, and would not risk losing customer data.

The Solution

Sovran turned to BitTitan's solutions, having had a positive experience with their MigrationWiz product for data migration projects in the past. They were intrigued by the features of UserActivation, which automates the creation of end-user accounts in Office 365, assigns licenses, manages DNS changes, and automates the Outlook Configuration process on the desktops. Sovran began moving customers to Office 365 with UserActivation and were pleased with the rapid completion time. The solution allowed them to onboard customers quickly without any issues, greatly streamlining the transition. The feature of configuring Outlook profiles was also a key requirement for Sovran, which UserActivation delivered. The solution enabled Sovran to take on more customers and move them to Office 365 successfully, while saving on cost, time, and in-house IT infrastructure.

Operational Impact

Sovran was able to quickly onboard customers without any issues, greatly streamlining the transition for all parties involved.
The company was able to take on more customers and move them to Office 365 successfully.
Sovran saved on cost, time, and in-house IT infrastructure.
The migrations were seamlessly conducted from Hosted Exchange, Google Apps, and On-premise Exchange – without any, and with zero user downtime.

Quantitative Benefit

Sovran was able to onboard customers to Office 365 more quickly than with previous methods.
The company was able to take on more customers due to the efficiency of the UserActivation solution.