SNA Displays: Changing Sales and Service via Domotz
Company Size
1,000+
Region
- America
Country
- United States
Product
- Domotz
Tech Stack
- Automated Service Model
- Proactive Monitoring
- Network Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Brand Awareness
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
SNA Displays brings creative visions to life by building high-end digital displays as vivid and dynamic as the imagination. SNA Displays employs a team of SNAPros—engineers, skilled project managers, systems experts, installation managers, and support staff—whose mission is total project satisfaction. Headquartered in Times Square, SNA Displays has worked with clients to design and build some of the largest and most recognizable digital spectaculars in the world.
The Challenge
SNA Displays has built a reputation around amazing displays and amazing service. In a digital world that never sleeps, displays must be running twenty-four hours a day and seven days every week. If a display goes down, revenues generated by the display go down with it. SNA Displays understands this and built an automated and proactive service model to address critical service needs with assistance from Domotz. Before the SNAPros can start designing and creating, the sales team needs to win that project. While SNA Displays’ reputation carries a lot of weight, customer demands are increasing, along with expectations of rapid response. The SNA Displays sales team built a sales solution around service, the very service that Domotz was providing the SNAPros.
The Solution
The SNA Displays team goes big, real big! The systems they are deploying are very large and complex with hundreds, if not thousands of components. Each system deployed is connected to a complex network that needs to be running twenty-four hours a day. Due to the complexity of each system and the volume of systems SNA Displays deploys, the Domotz service was an obvious choice to provide the scale and automation the company needed. Each SNA Displays deployment includes a Domotz agent as part of the total solution, allowing the SNAPros team to act quickly and respond to any technical issue that arises. Domotz integrates easily to connect complex system deployments and transform the data into an easy-to-use format. This allows SNA Displays to maintain maximum uptime and enable proactive service when any issue is detected and alerted.
Operational Impact
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