RingCentral > Case Studies > Smart Warehousing Enhances Communication and Efficiency with RingCentral

Smart Warehousing Enhances Communication and Efficiency with RingCentral

Technology Category

Functional Applications - Inventory Management Systems
Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Warehouse & Inventory Management

Use Cases

Inventory Management
Predictive Replenishment

Services

System Integration

About The Customer

Smart Warehousing is a warehousing and fulfillment services company that leverages smart technology for efficient inventory management for its clients. The company has developed the Smart Warehousing Information Management System, a web-based inventory management system designed specifically for warehousing and supply-chain management. Founded in 2001, Smart Warehousing operates 25 locations in the U.S. and Canada, with its headquarters in Edgerton, Kansas. The company employs over 100 people and is committed to streamlining the way people do business with technology.

The Challenge

Smart Warehousing, a warehousing and fulfillment services company, was facing a significant challenge in terms of communication. The company, with 25 locations across the U.S. and Canada, lacked a unified phone system. Many employees, particularly those working in the warehouses, did not have access to desk phones and had to rely solely on company-issued cell phones. The company's headquarters and its second-largest location had VoIP and an on-premise PBX, but these systems lacked practical features and were unable to easily connect to other locations. This lack of a unified communication system was causing inefficiencies and difficulties in connecting with both customers and colleagues.

The Solution

Smart Warehousing turned to RingCentral Office® to address its communication challenges. With RingCentral, employees can now easily connect with customers and colleagues. They can make voice calls, host or join conference calls, transfer calls, and more from their desk phones. Additionally, with their mobile devices or computers, employees can send and receive texts and faxes using their business phone numbers. RingCentral has also provided a more seamless experience for Smart Warehousing’s clients—they no longer have to hang up and dial different phone numbers, as calls can be easily transferred to any location, department, or staff member—even remote workers. The advanced call handling and forwarding settings have made team members more reachable than ever before, regardless of their location.

Operational Impact

The implementation of RingCentral Office has resulted in significant operational improvements for Smart Warehousing. The system has enabled employees to deliver outstanding service, regardless of their location. The advanced call handling and forwarding settings have resulted in fewer missed calls and increased the likelihood that a customer will reach a live person rather than having to leave a message. The ability to extension dial, access the company directory and voicemail, forward and park calls, and use conference calling from any device has provided unrivaled flexibility and freedom for Smart Warehousing’s mobile workforce. This has not only improved internal communication but also enhanced the company's customer service.