CDNetworks > Case Studies > Skype for Business Acceleration

Skype for Business Acceleration

Company Size

200-1,000

Region

Asia
Europe

Country

China
Germany

Product

Skype for Business
ACCA software client

Tech Stack

Video Conferencing
Network Acceleration

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Digital Expertise
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Services

System Integration

About The Customer

The customer in this case study is a multinational company headquartered in Munich, Germany, with seven branch offices in China. The company relies heavily on video conferencing for its daily operations, particularly for collaboration between its different branches. The company's operations span multiple time zones and geographical locations, making efficient and effective communication a critical aspect of its business operations. The company was using Skype for Business for its video conferencing needs but was facing significant challenges due to the location of the Skype origin server.

The Challenge

The customer, headquartered in Munich, Germany, with seven branch offices in China, faced challenges in their daily office operations. The different branches needed to cooperate with each other via video conferencing. However, when using Skype for multi-party audio and video conferencing or sharing presentations, they encountered issues such as slow login, network dropping, and video stutter. This was because the Skype origin server was not located in China, causing latency and performance issues.

The Solution

To address the challenges faced by the customer, an ACCA software client was deployed in each branch. This software client was designed to identify requests for Skype for Business as the customer's traffic passed through it. Once identified, these requests would be redirected to CDNetworks' global acceleration platform. This platform was designed to accelerate the back-to-origin traffic flow, thereby improving the performance of the video conferencing. The solution was implemented across all the customer's branches, ensuring that all locations could benefit from the improved performance.

Operational Impact

The implementation of the ACCA software client and the redirection of traffic to CDNetworks' global acceleration platform resulted in significant improvements in the performance of the customer's video conferencing. The issues of slow login, network dropping, and video stutter were effectively addressed.
The solution also improved the overall efficiency of the customer's operations by enabling smoother and more effective collaboration between the different branches.
The customer was able to conduct multi-party audio and video conferencing and share presentations without any performance issues, thereby improving the productivity of its teams.