Intelepeer > Case Studies > SIP Trunking at VXI Global Solutions with IntelePeer and AudioCodes

SIP Trunking at VXI Global Solutions with IntelePeer and AudioCodes

Company Size

1,000+

Region

America
Asia

Country

China
Philippines
United States

Product

IntelePeer CoreCloud™ SIP Trunking
AudioCodes Mediant 3000 Media Gateway

Tech Stack

SIP Trunking
Media Gateway

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Networks & Connectivity - Ethernet
Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Remote Asset Management
Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

VXI Global Solutions is a leading provider of business process and information technology outsourcing. The company offers comprehensive outsourcing services to its clients, specializing in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Founded in 1998, VXI operates from 14 locations worldwide, including their headquarters in Los Angeles, California, and operations centers in China and the Philippines. The company currently employs approximately 10,000 people around the world. VXI has received many prestigious awards, most recently the Inc. 500-5000 Top 10 Job Creators award.

The Challenge

VXI Global Solutions, a leading provider of business process and information technology outsourcing, was experiencing rapid growth and needed to expand their operations into new facilities in Las Vegas, Texas, and Ohio. These new facilities would provide access to a skilled and cost-effective pool of agents that could serve a number of new clients. However, they faced challenges in providing cost-effective communications services to these new locations. The legacy TDM telecommunications service providers they explored were expensive, required significant over-provisioning to support the expected seasonal peak volume, lacked market-competitive rates for both inbound and outbound calling charges, and demanded a significant multi-year contractual commitment. These issues drove costs up dramatically, leaving VXI unable to effectively compete in a fast-paced market.

The Solution

To address these challenges, VXI selected SIP Trunking services from IntelePeer that offered high-quality communications at extremely competitive calling rates delivered through the Cloud. IntelePeer's CoreCloud™ SIP Trunking allowed VXI to dynamically scale capacity up or down to meet seasonal adjustments in call volumes, rapidly connect new facilities to IntelePeer SIP Trunking over the cloud without the delays and expense involved in ordering new lines from the major service providers, handle the significant capacity, call completion and quality demands of a dynamic contact center, and reduce their telecommunications expense and drive greater value to compete effectively yet have the flexibility for future growth. Integrating the IntelePeer CoreCloud SIP Trunking to the Avaya predictive dialer with its TDM PRI signaling and DS3 physical interface required a highly-reliable, scalable media gateway with one or more DS3 interfaces. For this, IntelePeer selected the AudioCodes Mediant 3000 Media Gateway as part of their solution.

Operational Impact

VXI was able to deliver highly reliable communications for their clients.
The company could expand to new facilities and locations and was not limited by the cost or availability of telecommunication services.
VXI achieved their goal of geographic diversity.
They were able to control the costs of their inbound and outbound calling traffic.
VXI could leverage their existing Avaya predictive dialer and avoid costly upgrades.

Quantitative Benefit

VXI was able to reduce operating costs and expand their business to a number of new locations and strategically important clients.
The company was able to further reduce their communications expenses as IntelePeer proactively analyzed their usage and made recommendations on how they could decrease their expenses while maintaining call quality.