Silliker Automates Complex Learning Management Process On The Intellect Platform
Company Size
1,000+
Region
- Africa
- America
- Asia
- Europe
Country
- United States
- Worldwide
Product
- Intellect Platform
Tech Stack
- Business Process Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Food & Beverage
- Healthcare & Hospitals
Applicable Functions
- Human Resources
- Quality Assurance
Services
- System Integration
About The Customer
Silliker a division of Merieux NutriSciences, is dedicated to helping companies worldwide find practical solutions to today’s food safety, quality and nutrition challenges throughout the supply chain. The company began as a single laboratory founded in 1967. Since then, it has expanded its services and commitment to 18 countries with over 74 laboratories throughout North America, South America, Europe, Africa and Asia Pacific. The company’s commitment has made them the preferred food quality and safety resource of companies around the world. Silliker employs 3,700 employees worldwide, of which 1,500 are using Intellect. Silliker’s vision is to advance food sciences and improve health. They offer Microbiology, Chemistry, Physical and Sensory testing, complemented by auditing, consulting, training and contract research services.
The Challenge
Silliker was facing a challenging situation. The company had so many manually updated training documents in binders that they had to assign entire building walls to keep track of all employee training records. Each employee had accumulated training binders that started at 3 inches wide and kept expanding. The longer an employee stayed in the company the more binders that employee owned. The space it took to document all training processes was not the only concern Silliker had. The need to continuously update all training records manually, made it very difficult to know the exact location of all records. Silliker has extensive training sessions and materials that underwent multiple external and internal audits to confirm all quality policies and food regulations were followed. The time it took to store, retrieve, update and return each record was labor intensive and never convenient. To successfully keep track of all employee records and get the best results from each audit, Silliker needed a system that could manage employees’ training activities, document what employees observed in training, record all tasks performed and understand the results from all training. In addition, the system needed to provide rapid search and sorting capabilities to access the entire collection of training records.
The Solution
Silliker was convinced they needed a new way to document all steps in their training process. They started researching different alternatives. They compared learning management systems to human capital management systems but neither was flexible enough to fit Silliker’s unique process and feature requirements. They were starting to think there was no practical solution to automate their training management processes until they found Intellect; a robust and flexible Business Process Management platform with drag and drop capabilities. A team comprised of Human Resources, Quality and Operations evaluated the platform’s flexibility and easy-to -use features and was convinced Intellect could be a viable answer to their training management challenges. Silliker found in Intellect a platform that was easily customized through dragging and dropping fields in any way they need Intellect provides visibility of each step in their process, at anytime from anywhere.
Operational Impact
Quantitative Benefit
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