Shoptech Implementation Team SAVES the DAY for DP West Plastic Machine Shop
Company Size
11-200
Region
- America
Country
- United States
Product
- Shoptech’s E2 system
- QuickBooks
Tech Stack
- Inventory Management Software
- Accounting Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Discrete Manufacturing
- Procurement
Use Cases
- Inventory Management
- Manufacturing System Automation
Services
- Software Design & Engineering Services
- System Integration
About The Customer
DP West is a plastic machining shop based in Enumclaw, Washington. The company specializes in producing conveyor components for a wide range of industries, including food processing, manufacturing, lumber, and more. Prior to implementing the E2 system from Shoptech, DP West relied on a series of spreadsheets and handwritten notes for managing their operations. Scheduling was done manually by writing the time on papers attached to each work order. The company had an external accountant to manage their QuickBooks platform.
The Challenge
DP West, a machine shop based in Enumclaw, WA, had purchased Shoptech’s E2 system to improve its processes, including quoting, scheduling, ordering, inventory management, and more. However, they faced a significant challenge in integrating the E2 system with their existing QuickBooks platform, which was managed by an external accountant. The initial attempts at integration were unsuccessful, leading to frustration within the DP West team.
The Solution
To resolve the integration issue, DP West reached out to Shoptech’s support desk. A Shoptech service representative was able to guide the DP West team through the process over the phone. However, a few items still proved difficult to tackle for DP West’s “person in charge.” To address these issues, Alicia, a member of the Shoptech implementation team, visited DP West on-site. Within a few days, Alicia and the DP West team successfully integrated the E2 system with the shop’s QuickBooks platform, paving the way for the deployment of other software modules.
Operational Impact
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