GoodData > Case Studies > ServiceChannel Fixes an Entire Industry With Analytical Insight

ServiceChannel Fixes an Entire Industry With Analytical Insight

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Company Size
1,000+
Country
  • United States
Product
  • ServiceChannel Service Automation platform
  • GoodData
Tech Stack
  • SaaS
  • Web and mobile-based work order management
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Buildings
  • Construction & Infrastructure
Applicable Functions
  • Facility Management
  • Procurement
Use Cases
  • Predictive Maintenance
  • Supply Chain Visibility
Services
  • Data Science Services
  • System Integration
About The Customer
ServiceChannel is a company that operates a single SaaS platform for facilities management. The platform is used to source, procure, manage, and pay for maintenance services from commercial contractors. The complete source-to-settle solution combines both web and mobile-based work order management of everything from finding qualified contractors to managing labor and supplies, straight through to final payment. More than 200 global brands use the ServiceChannel Service Automation platform to manage more than 100,000 external locations.
The Challenge
ServiceChannel operates a SaaS platform for facilities management, helping businesses manage everything from finding qualified contractors to managing labor and supplies, straight through to final payment. However, the company wanted to provide more value to its customers by offering advanced analytics and benchmark results to help optimize their businesses. They also wanted to provide insights to external contractors to help them win more business.
The Solution
ServiceChannel partnered with GoodData to enrich its platform with scorecards and dashboards that track contractor performance and deliver cost clarity across the entire enterprise. This enables facilities managers, finance/procurement professionals, and senior management worldwide to better understand their operations, reduce costs, and improve efficiencies. Additionally, it enables external contractors to win more business by leveraging the insights they receive from the Contractor Scorecard. ServiceChannel is also exploring the use of weather data and prescriptive analytics to further empower its clients.
Operational Impact
  • Seamlessly integrated actionable insights into the ServiceChannel platform
  • Provided facilities managers, finance/procurement professionals, and senior management with better understanding of their operations
  • Enabled external contractors to win more business by leveraging insights from the Contractor Scorecard
  • Testing the boundaries of what data can be used to empower its clients with weather data and prescriptive analytics
Quantitative Benefit
  • 80% of Plus and Enterprise customers use the insights daily
  • The insights have become the #1 reason customers upgrade their ServiceChannel subscription

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