Sentara Improves Health, Security, and Trust for the Communities It Serves
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Abnormal
- IronPort
- Microsoft 365
- Siemplify
Tech Stack
- API-based tools
- Cloud-native tools
- AI-driven tools
- SOAR solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Application Security
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Endpoint Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Intrusion Detection Systems
Services
- Cybersecurity Services
- System Integration
- Software Design & Engineering Services
About The Customer
Sentara Healthcare is a 134-year-old healthcare system operating in Virginia and North Carolina. It serves over 950,000 community members through Sentara Health Plans and operates 12 hospitals. With nearly 30,000 employees, including over 1,300 physicians and advanced practice clinicians, Sentara provides a full range of services at more than 300 sites of care. The organization has received multiple awards for its commitment to care delivery and employee experience, including IBM Watson Health 'Top 15 Health Systems' and Forbes 'Best Employer' awards.
The Challenge
Sentara Healthcare faced significant cybersecurity challenges, particularly from ransomware and phishing attacks. Despite having existing security measures like IronPort and Microsoft 365, spoofing emails and spear phishing attempts were still getting through. The organization needed a more robust, cloud-based solution to enhance its email security and reduce the burden on its cybersecurity team.
The Solution
Sentara adopted Abnormal, a cloud-based, AI-driven email security solution, to augment its existing security layers. Abnormal demonstrated immediate value by identifying and blocking credential phishing attacks, vendor email compromise, and executive impersonation attacks that had bypassed other security measures. The solution's API-based approach allowed for faster detection and remediation of threats, freeing up resources for other security initiatives. Integration with Siemplify, a cloud-native SOAR solution, further automated responses to threat reports, enhancing the overall security posture.
Operational Impact
Quantitative Benefit
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