Case Studies > Scripps Eliminates Manual Conference Room Scheduling With ARCHIBUS Solution

Scripps Eliminates Manual Conference Room Scheduling With ARCHIBUS Solution

Company Size

1,000+

Region

America

Country

United States

Product

ARCHIBUS Room Reservations
ARCHIBUS Web Central
ARCHIBUS Space Management

Tech Stack

Windows-based application
Corporate intranet

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Facility Management

Use Cases

Building Automation & Control
Remote Collaboration

Services

System Integration
Training

About The Customer

Scripps Networks is a leading developer of cable television programming, known for popular brands such as HGTV, Food Network, DiY (Do it Yourself), Fine Living, and GAC. Headquartered in Knoxville, Tennessee, with additional sites in New York City and Los Angeles, Scripps Networks employs approximately 1,700 individuals. The company occupies 11 buildings, comprising 504,000 square feet of space across its enterprise. Given the nature of the broadcasting business, Scripps Networks conducts a high volume of meetings, necessitating an efficient and reliable conference room scheduling system.

The Challenge

Scripps Networks faced significant challenges with their manual conference room scheduling system. The system, managed by a single receptionist using a spreadsheet, was labor-intensive and prone to errors such as double-booking and missed equipment requests. This inefficiency was particularly problematic given the high frequency of meetings across their multiple locations in Knoxville, New York, and Los Angeles. The manual system was not only time-consuming but also failed to provide easy access to scheduling information for meeting participants, leading to less productive meetings overall.

The Solution

To address these challenges, Scripps Networks implemented the ARCHIBUS Room Reservations application, a Windows-based solution integrated with ARCHIBUS Web Central and Space Management. The new system allowed for self-service scheduling, enabling employees to book conference rooms via the corporate intranet. Users could search for available rooms with the necessary amenities, view floor plans, and receive automatic email notifications upon reservation confirmation. The implementation process involved training 'power users' from the ranks of executive assistants and other key personnel, who tested the system and provided feedback for further refinement. The ARCHIBUS Solution Center – Research Triangle played a crucial role in customizing the application to meet Scripps' specific needs.

Operational Impact

The new Room Reservations system significantly improved the efficiency of conference room scheduling, reducing the likelihood of double-booking and missed equipment requests.
Employees now have easy access to scheduling information, making the process more transparent and user-friendly.
The system's integration with ARCHIBUS Web Central and Space Management ensures a seamless experience for users, enhancing overall productivity.
The training of 'power users' and their feedback helped refine the system, ensuring it met the specific needs of Scripps Networks.
The phased rollout of additional ARCHIBUS applications, such as Building Operations and Move Management, is planned to further enhance operational efficiency.

Quantitative Benefit

Approximately 1,700 employees now have access to the Room Reservations system.
The system manages scheduling for 13 conference rooms in Knoxville alone, with additional rooms in New York and Los Angeles.