Scout Distribution Expands its Last-Mile Reach with Wise Systems
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Wise Systems
- Driver
- Mobile Merchandiser
Tech Stack
- AI-driven dispatch and routing platform
- Machine Learning
- ERP system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Machine Learning
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Last Mile Delivery
- Fleet Management
- Inventory Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Scout Distribution is a beverage distributor based in southern California, headquartered in San Diego. The company specializes in craft alcohol wholesale and has been strategizing to expand its business by setting up satellite warehouses across the region. The company aims to be the most automated and time-efficient in its operations, particularly focusing on last-mile dispatch and routing. Ricky Adams, the Director of Business Systems and Technology, leads the team with the goal of making the company highly automated and efficient.
The Challenge
Prior to working with Wise Systems, Scout Distribution routed statically, building fixed route plans around their forecasted orders. They used their ERP system to do some light routing, but wanted more comprehensive automation. The system would assign drivers to accounts and incoming orders, but still required manual routing and navigating to each stop. Without a streamlined process for data collection and dispatching, the team knew their original approach wasn’t sustainable or scalable for rapid business growth. The team needed to adopt a technology platform that would collect and accommodate all of its fleet data in order to quickly scale with the expanding business.
The Solution
Scout Distribution turned to Wise Systems in 2020 to launch their last-mile transformation journey. With Wise Systems’ AI-driven dispatch and routing platform, Scout Distribution has been able to move to a dynamic routing strategy to achieve a much more efficient and optimized last mile. This new technology has also provided significantly more visibility and insight into their current processes and operational systems. Along with Wise Systems’ web-based platform, the Scout Distribution teams use Driver and Mobile Merchandiser to support its last-mile delivery operations. Driver from Wise Systems allows drivers to log onto their accounts each morning and know exactly which stops to hit and the most efficient routes to take them there. The team uses the notes feature to load customer-specific information that used to be handed off on pieces of paper. The Scout team also relies on Mobile Merchandiser from Wise Systems for visibility across the entire fleet. Mobile Merchandiser shares drivers’ real-time locations and ETAs with merchandisers, as well as delivery status updates, minimizing the need to contact drivers on the road.
Operational Impact
Quantitative Benefit
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