Schuberg Philis: Using Tableau for Real-Time Reporting and Customer Transparency
Company Size
11-200
Region
- Europe
Country
- Netherlands
Product
- Tableau Desktop
- Tableau Server
Tech Stack
- Data Visualization
- Real-time Reporting
- Data Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Supply Chain Visibility
Services
- Data Science Services
About The Customer
Schuberg Philis is an IT company based in the Netherlands that provides mission-critical computer IT systems to enterprise customers. They guarantee 100% uptime for their clients, supported by dedicated teams. The company prides itself on its customer intimacy, considering it the most important part of their service. They have a specific niche in managing mission-critical systems, which requires a very intimate relationship with their customers. The company is about 150 people strong and plans to expand the usage of their chosen data visualization tool, Tableau, to their customers as well.
The Challenge
Schuberg Philis, a company that provides mission-critical computer IT systems and guarantees uptime to enterprise customers in the Netherlands, was looking for a way to support their service management processes with real-time information. They needed a tool that could handle different data sets, from KPIs and incident management to system performance. The company was using a variety of different products for reporting, from internal systems to Excel and traditional reporting systems. However, they found these methods to be time-consuming and repetitive, and they were looking for a way to take their reporting to the next level.
The Solution
Schuberg Philis chose Tableau as their data visualization and reporting tool. They started small, using Tableau to support their service management processes. They found that Tableau could handle different data sets and could be used as a platform to support all of their information needs. They connected Tableau directly to their data sources, including their EFP system for financial information, dictating systems, and monitoring systems. They also used Tableau's in-memory capabilities to take the load off their production systems. They developed reports for their end users and then published them through the web system. They also plan to share all their information with their customers to become fully transparent in their processes.
Operational Impact
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