RingCentral > Case Studies > Schoology Enhances Connectivity and Scalability with RingCentral

Schoology Enhances Connectivity and Scalability with RingCentral

Applicable Industries

Education
Telecommunications

Use Cases

Inventory Management
Smart Campus

Services

System Integration
Training

About The Customer

Schoology is a web-based learning management system used by students and teachers of all levels across the globe. The company transforms learning into a media-rich interactive experience by combining an easy-to-use collaborative interface and next-generation API integration into one innovative system. Schoology provides solutions for groups ranging from individual classes to entire school districts. Founded in 2009, the company has grown to more than 100 employees and is based in New York, New York. Schoology is a customer-focused company with a large remote workforce.

The Challenge

Schoology, a web-based learning management system, was facing challenges with its previous communication provider. The company, which is customer-focused and has a large remote workforce, needed a reliable and efficient communication system. The previous provider was proving to be unreliable, causing system downtime and delays in providing support to customers. This was not acceptable for Schoology as it affected their ability to provide timely support to their customers. Additionally, the company needed a unified system that could be managed remotely, given the size of their remote workforce. The lack of such a system was causing operational inefficiencies and hindering the company's growth.

The Solution

Schoology turned to RingCentral to address its communication challenges. RingCentral provided a unified system that could be managed remotely, meeting Schoology's need for a reliable and efficient communication system. The system allowed administrators to easily add new users without extensive training or help from external technicians. This was particularly beneficial for Schoology's remote sales team, who could change their own settings. RingCentral's phone system enabled quick and easy communication between employees and customers, enhancing Schoology's customer support. Furthermore, the RingCentral mobile app allowed Schoology employees to stay connected with their colleagues and customers, regardless of their location, further enhancing the company's operational efficiency.

Operational Impact

With the implementation of RingCentral's solution, Schoology was able to enhance its operational efficiency and customer support. The company was able to easily manage its communication system remotely, reducing system downtime and ensuring timely support to customers. The ability for administrators to add new users without extensive training or external help streamlined the company's scalability as it continued to grow. The remote sales team was able to change their own settings, enhancing their productivity. The RingCentral mobile app enabled employees to stay connected regardless of their location, further enhancing the company's operational efficiency.