Saybrook Point Inn, Marina & Spa Selects Agilysys Solutions to Enhance Guest Services
Company Size
1,000+
Region
- America
Country
- United States
Product
- InfoGenesis® POS
- rGuest® Pay
- rGuest® Seat
- Visual One® PMS
- b4checkin
Tech Stack
- Point-of-Sale Systems
- Payment Gateway
- Property Management Systems
- Table Management Systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Product Lifecycle Management Systems (PLM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
The Saybrook Point Inn, Marina & Spa is a luxury coastal property located in Old Saybrook, Connecticut, where the Connecticut River meets Long Island Sound. The property offers a blend of historic charm and modern amenities, including a spa, health club, indoor and outdoor pools, an onsite marina, and various dining options. The inn features 81 rooms and suites, 14 guest houses, and 7 vacation villas, including a unique Lighthouse Suite. The management team at Saybrook Point is committed to providing exceptional guest experiences and values efficient service delivery across all its facilities.
The Challenge
The Saybrook Point Inn, Marina & Spa faced the challenge of maintaining high-quality guest services while managing a variety of amenities and facilities. The property needed a solution that could streamline operations, improve efficiency, and enhance the overall guest experience. The management team sought to integrate technology that would allow for seamless service delivery across different areas, including the Marina Bar, poolside, and dining areas. Additionally, they required a system that could handle front office operations, guest history, housekeeping, and reservations management without causing disruptions or requiring intrusive communication methods.
The Solution
To address these challenges, Saybrook Point Inn implemented several Agilysys solutions. The InfoGenesis® POS system was chosen for its easy-to-use terminal and tablet touchscreen applications, along with its industry-leading offline capabilities. This system was deployed at the Marina Bar and poolside to ensure fast and secure payment processing through the rGuest® Pay gateway. The rGuest® Seat table management system was also implemented to allow servers to manage reservations and table statuses efficiently using mobile tablets. For front office operations, guest history, housekeeping, and reservations management, the property adopted the Visual One® PMS combined with b4checkin. This comprehensive property management system enabled the staff to focus on meeting guest needs and providing exceptional service without the need for intrusive radio communication.
Operational Impact
Quantitative Benefit
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