Saudi German Hospital-Dubai Remains the Most Advanced Hospital Network in the Middle East with the OptiView XG
Company Size
1,000+
Region
- Middle East
Country
- United Arab Emirates
Product
- NetScout OptiView® Network Analysis Tablet
Tech Stack
- Network Analysis
- Wireless LAN analysis
- Virtualized server architecture
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
Use Cases
- Remote Asset Management
- Root Cause Analysis & Diagnosis
Services
- System Integration
About The Customer
Saudi German Hospital-Dubai is the sixth tertiary care hospital in the Saudi German Hospital Group, the largest private hospital group in the Middle East. The 316-bed hospital provides emergency, surgical and other medical services across a wide array of specialties, including cardiology, diabetes, pulmonary, dialysis and renal, audiology, sports injury and much more. The Saudi German Hospital Group includes nine hospitals, with two more planned in the coming year. The Dubai branch is currently the newest and most state-of-the-art hospital in the group, blending leading healthcare with cutting-edge technology. The hospital is completely digital. Central electronic records, medical imaging and the hospital’s picturing archiving and communications systems ensure the most complete care possible by providing doctors with the entire patient experience – from the time they come through the door to the time they leave. An advanced IT network and hundreds of operational and medical applications enable this digital patient experience. The network features 3,500 nodes with virtualized server and end-user client architectures. The entire hospital is wireless-enabled, extending application availability from the waiting room to the operating room.
The Challenge
Saudi German Hospital-Dubai is considered the most state-of-the-art hospital in the Middle East. It operates an advanced IT network and hundreds of applications that enable an all-digital patient health record management system. The network features 3,500 nodes with virtualized server and end-user client architectures. This advanced network and all-digital environment benefits doctors and patients, but also increases the expectations of the hospital’s IT team. There is no room for error. Doctors must have immediate access to critical records and applications to make the right patient diagnosis and treatment decisions. With life-and-death consequences at stake, the network and applications must perform 24/7 with no downtime and absolutely no exceptions. With each disparate system operating in a silo and requiring different monitoring and management tools, the entire system was unnecessarily complex and time-consuming to administer.
The Solution
Saudi German Hospital-Dubai found a solution with NetScout and the OptiView XG Network Analysis Tablet. The OptiView XG performs end-to-end network performance and stress tests, automatically detecting and analyzing network problems before offering step-by-step resolutions. The OptiView XG supports both 1GbE and 10GbE along with full 802.11 a/b/g/n/ac wireless LAN analysis. It can be used in any environment, including a data center, with virtualized servers or out at a remote or wireless connection site. The hospital evaluated several network management systems with ongoing testing at various branches. The OptiView XG scored highest with its user-friendly interface and logical workflow to help easily isolate and resolve issues. Most compelling, the Saudi German Hospital-Dubai IT team found it could use the OptiView XG to get a macro-level view of the entire network, and then dive into packet-level data to see micro-level issues. The OptiView XG licensing model was a major selling point for Juzer. The OptiView XG monitors and troubleshoots any device connected to the network with no per-device license required. Competitive solutions require a separate license for each device on the network. The hospital experiences a varying influx of guest users on the network, ranging from visiting medical staff to the patients themselves, which would have made pinpointing an exact count for licensing purposes extremely difficult.
Operational Impact
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