Domo > Case Studies > San Diego Workforce Partnership Works Smarter with Domo

San Diego Workforce Partnership Works Smarter with Domo

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Company Size
200-1,000
Region
  • America
Country
  • United States
Product
  • Domo Intelligent Apps
Tech Stack
  • Domo’s Magic ETL
  • Salesforce
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Education
Applicable Functions
  • Business Operation
Use Cases
  • Real-Time Location System (RTLS)
Services
  • Data Science Services
About The Customer
San Diego Workforce Partnership is a workforce development board dedicated to helping both job seekers and businesses build a workforce that meets the economic and societal needs of San Diego County. Thanks to its size and diversity of programs, the Workforce Partnership is one of California’s leading workforce development boards. It leverages federal, state, and private funds to create, manage, and support programs that help the region’s disadvantaged populations gain the skills they need to meet the needs of the region’s employers. In today’s tight labor market, the Workforce Partnership’s six career centers throughout the region are critical for helping employers attract and retain untapped talent.
The Challenge
San Diego Workforce Partnership, one of California’s leading workforce development boards, was struggling with disparate data systems that were difficult to use and integrate. They had to rely on time-consuming manual reporting to manage cases, apply for grants, and meet compliance requirements. This significantly reduced the time left to understand where they could focus their resources for maximum impact. They needed a solution that would allow them to dig deeper into the data and enable the organization’s success.
The Solution
The Workforce Partnership chose to invest in Domo to give the organization the ability to dig deeper into the data and enable the organization’s success. Domo’s Magic ETL allowed users to easily connect all these data sources while better visualizing how they connect to better understand how the data works together. One of the key reasons they selected Domo was its wide variety of native connectors. With these connectors, staff can focus on the data instead of figuring out how to access it. Domo’s Flex Map app was used to help business users better visualize the community’s needs across each city council district.
Operational Impact
  • Domo gave the Workforce Partnership new insight into the needs of San Diego County so that it could allocate its resources at a neighborhood-by-neighborhood level.
  • The Workforce Partnership was able to centralize its customer experience data that it collects through sources like RingCentral.
  • Managers can now access this data using a dashboard to ensure job seekers get the support they are looking for.
  • By utilizing data in new ways, the Workforce Partnership has been able to reposition itself to better meet the needs of the county’s changing workforce.

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