Salesforce Acceleration
Customer Company Size
Large Corporate
Region
- Asia
Country
- China
Product
- Salesforce CRM
Tech Stack
- ACCA
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
Applicable Functions
- Sales & Marketing
Use Cases
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a large educational institution that owns 16 subsidiary institutions and non-profit organizations. They provide a wide range of curriculums, including language learning, study abroad programs, educational traveling, degree curriculums, and cultural exchanges. To manage their operations, they adopted the Salesforce CRM solution. However, they were facing challenges due to the location of Salesforce's origin and the need to support both mobile and PC versions.
The Challenge
The customer, a large educational institution with 16 subsidiaries and non-profit organizations, was facing challenges with their Salesforce CRM solution. The main issue was that the origin of Salesforce was located in non-mainland-China areas, which led to a poor user experience. The domain name or IP addresses of Salesforce were constantly changing, leading to unstable access to the platform. Additionally, Salesforce had to support both mobile and PC versions to cater to staff who worked out of the office.
The Solution
To address the customer's challenges, ACCA was used to accelerate the Salesforce CRM solution. ACCA is a technology that can significantly reduce latency and improve page loading times. By implementing ACCA, the customer was able to improve the stability of Salesforce access and enhance the user experience for staff working out of the office. The solution was effective in addressing the customer's pain points and improving the overall performance of the Salesforce CRM solution.
Operational Impact
Quantitative Benefit
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