Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Sales & Marketing
Use Cases
- Time Sensitive Networking
- Usage-Based Insurance
Services
- Cloud Planning, Design & Implementation Services
- Training
About The Customer
Sagility is a half-billion dollar global company that provides a wide variety of services to the healthcare industry. They handle member calls, claims processing, adjudication, provider database management, and more for health insurance companies. On the hospital systems side, they help hospitals recoup money for denied claims. The company offers dozens of services to a diverse spectrum of businesses. Prior to implementing Demandbase, Sagility focused on a core of three large health insurance plans and expanded to new logos only when a champion from one of those organizations moved to another.
The Challenge
Sagility, a global healthcare services company, was struggling with its sales and marketing outreach. The company offers a wide range of services to a diverse spectrum of businesses, making it challenging to tailor their outreach and messaging to each. Prior to the arrival of Kevin Nolan, the Global Head of Healthcare Marketing, Sagility focused on three large health insurance plans and expanded to new logos only when a champion from one of those organizations moved to another. The concept of outbounding for new business did not exist. Furthermore, Sagility was heavily reliant on luck to open doors, often learning about a Request for Proposal (RFP) during a call with a prospect or as an offhand comment at a trade show. Kevin was looking for a solution that would enable him to personalize outreach programs for very specific audiences and end their reliance on luck.
The Solution
Sagility implemented Demandbase One with ABX Cloud and Advertising Cloud to refine their target audiences and reach people who wouldn’t respond to phone calls and other forms of outreach. They used intent data to identify in-market accounts, putting them ahead of the RFP curve. The intent data also proved valuable for sales call preparation, allowing them to align their discussions with the content the prospect was consuming. Demandbase's ability to finely segment audiences and personalize outreach was a key attraction for Kevin. Despite the lengthy approval process, Kevin was impressed with the patience of the Demandbase sales team and the wide variety of services offered by the platform. With Demandbase, Sagility was able to segment their audiences and target them with personalized ads.
Operational Impact
Quantitative Benefit
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