Rubio’s Takes a Fresh Approach to Ethics & Compliance
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- EthicsPoint®
Tech Stack
- Case Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Food & Beverage
Applicable Functions
- Human Resources
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Rubio’s Restaurants is a food industry company that has grown to 200 locations with more than 3,250 employees across the Southwest. The company was born as a direct result of a group of friends camping on the beach and basking in the sun at San Felipe. After first tasting a fish taco in San Felipe, Mexico, Ralph Rubio returned to San Diego to hand-craft his own recipe and introduced America to the fish taco. Since 1983, Rubio’s has served delicious fish tacos and fresh Mexican food for customers.
The Challenge
Rubio’s Restaurants, a company with over 3,250 employees, was facing a challenge in understanding the risks that the company faced. The director of internal audit, Dennis Kreta, wanted to improve the way employees communicate their concerns to management. The company needed a compliance system that would keep employees safe and happy. Kreta knew that he needed greater insight into any possible risk issues the restaurant faced – from employment concerns to possible financial misconduct.
The Solution
Rubio’s already used NAVEX Global’s EthicsPoint hotline to meet federal whistleblowing standards, but it was intended only for reporting major ethical issues. Kreta began to wonder if the hotline could be put to more use. If there was a communication tool for reporting anything that might compromise the wellbeing of employees and other stakeholders, Kreta would be more aware of potential financial misconduct, and Rubio’s would have greater insight into risk issues. The NAVEX Global implementation team worked with Rubio’s to demonstrate what could be accomplished using the EthicsPoint case management software that was already in place to monitor hotline calls. Seeing the value in a more structured, centralized approach to managing issues, Rubio’s People’s Services team began promoting the reporting system as an employee feedback tool, and calls started to come in.
Operational Impact
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