RoverPass Streamlines Operations with Automated Slack Notifications

RoverPass is a platform that simplifies the search and reservation process for campers and RVers. The platform allows users to input their destination and find RV parks and campsites. Users can also request reservations directly through RoverPass, eliminating the need to track down each destination's email or phone number. RoverPass aims to reduce the time spent finding a destination, allowing users to spend more time on their adventures. The platform lists over 20,000 campsites and RV parks, and at any given time, hundreds of campers are on RoverPass to book, cancel, or pay for reservations.

RoverPass, a platform that simplifies the search and reservation process for campers and RVers, was facing a significant challenge in keeping their team informed. With over 20,000 campsites and RV parks listed on their platform, tracking all the activities such as bookings, cancellations, and payments manually was proving to be a daunting task. The team had to deal with a multitude of tasks including notifying sales reps of new opportunities, handling failed payments, and communicating with partners. The process was not only time-consuming but also prone to errors and inefficiencies. The challenge was to create an efficient workflow that would automate the notification process and keep the team updated in real-time.

RoverPass turned to Zapier, an app automation tool, to streamline their notification process. They built several 'Zaps' or bridges between two or more apps to automate their notifications and keep their team informed. For instance, when an RV park or campsite contacts RoverPass to claim their site's page, they respond through Wufoo. Zapier then takes the relevant information from the form and sends it to Slack, helping the sales team prioritize their responses to site owners. Similarly, by pairing Stripe with Slack, RoverPass is notified the moment a payment completes, whether it's successful or fails. In case of a bad payment, Zapier sends the payer's information to Slack, providing RoverPass with the information they need at their fingertips. When ScheduleOnce receives a cancellation request, Zapier sends the RoverPass sales team a message in Slack, enabling them to reach out to the customer to try and reschedule their booking.

• The implementation of automated notifications through Zapier has significantly improved RoverPass's operational efficiency. The sales team is now able to prioritize their responses to site owners, track payments in real-time, and handle cancellation requests promptly. This has not only reduced manual work but also minimized the risk of errors. The time saved allows the team to focus more on developing useful, engaging content and providing better features to customers and RV park owners. The solution has also eliminated the need for the sales team to dig for phone numbers or emails, as all necessary information is readily available in Slack. Overall, the automation has enhanced the team's productivity and improved their response time.

• Automated notifications save the RoverPass team six hours each week.

• Over 20,000 campsites and RV parks are managed efficiently through the platform.

• Real-time tracking of hundreds of campers booking, cancelling, or paying for reservations.