Case Studies > RouteSmart Gives the City of Richardson’s BABIC Program a Lift

RouteSmart Gives the City of Richardson’s BABIC Program a Lift

Company Size
1,000+
Region
  • America
Country
  • United States
Product
  • RouteSmart
Tech Stack
  • RouteSmart Macro Language
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
  • Cities & Municipalities
Applicable Functions
  • Facility Management
  • Logistics & Transportation
Use Cases
  • Fleet Management
Services
  • System Integration
About The Customer
The City of Richardson, Texas, is a suburb located just north of Dallas with a population of approximately 100,000 residents. The city offers a free Brush and Bulky Item Collection (BABIC) program under its Public Services department. This program involves the collection of brush items and bulky items like appliances, mattresses, and furniture. The city uses specialized trucks for these collections and delivers the items to composting facilities or recycling centers. The collection routes are dynamic, changing daily based on resident calls, which posed a challenge for efficient route planning.
The Challenge
The City of Richardson, Texas, with approximately 100,000 residents, faced inefficiencies in their Brush and Bulky Item Collection (BABIC) program. The routes were manually designed by drivers within assigned grids, leading to imbalances in workloads and inefficient travel paths. This resulted in wasted man-hours, increased fuel consumption, and excessive wear and tear on city vehicles. The city needed a solution to optimize these routes and improve overall efficiency.
The Solution
In 2003, the City of Richardson implemented RouteSmart to optimize their BABIC routes. The GIS department collaborated with RouteSmart to build an automated routing system using the city's internal database of customer addresses. RouteSmart's Macro Language was used to feed address information into the system, allowing for automated route creation. Each evening, service calls are processed and sent to RouteSmart, which then generates optimized routes with similar runtimes and efficient sequences. The system provides turn-by-turn directions and detailed route maps for drivers, significantly improving route efficiency and reducing manual workload.
Operational Impact
  • The implementation of RouteSmart has led to more balanced and efficient routes, reducing the time drivers spend on the road.
  • Drivers no longer need to manually create routes, allowing them to focus on other tasks and improving their overall job satisfaction.
  • The system has decreased fuel consumption and reduced maintenance and repair costs due to less wear and tear on city vehicles.
  • Supervisors and drivers have expressed positive feedback, noting that the new routes have simplified their daily operations and improved their work experience.
  • The city is now exploring the use of RouteSmart for other programs, such as rental market inspector routes and residential recycling, indicating a broader impact on city operations.
Quantitative Benefit
  • Significant reduction in man-hours required for route planning.
  • Decreased fuel costs due to optimized routes.
  • Lower maintenance and repair costs for city vehicles.

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