Vonage > Case Studies > Rosen Law Firm's Transformation with Vonage Business Communications

Rosen Law Firm's Transformation with Vonage Business Communications

Technology Category

Networks & Connectivity - 5G
Robots - Wheeled Robots

Applicable Industries

Buildings
Telecommunications

Use Cases

Personnel Tracking & Monitoring
Virtual Training

Services

System Integration
Training

About The Customer

Rosen Law Firm, led by Lee Rosen, is a family law firm based in North Carolina with offices throughout the state. The firm was using an on-premises solution for their phone system which was expensive and lacked the necessary features. They needed a solution that would allow them to work from anywhere while still providing their clients with high-quality phone calls. The firm is relatively small and the management of their new phone system was delegated to an administrative assistant. The firm's employees often work remotely due to their travel schedules.

The Challenge

Rosen Law Firm was grappling with an outdated and inflexible phone system that lacked the necessary business collaboration and communication capabilities. The firm had to make an annual commitment to an expensive solution that did not meet their needs. The on-premises solution they were using was associated with several issues such as the need for an IT specialist, space limitations, high energy bills, and frequent hassles with system changes. They had to pay a technician to make changes to the system per server and also had to pay support fees to their phone service provider, which was a separate fee from the phone connection.

The Solution

Rosen Law Firm turned to Vonage Business Communications for a cloud-hosted phone service solution. This provided them with robust features like call recording and a mobile app, enabling them to mobilize their employees and enhance workday and training efficiency. The transition to Vonage was nearly seamless and caused no interruption to service. They chose metered extensions for the conference room, unlimited extensions for the majority of employee phones, and virtual extensions for remote employees. The management of Vonage Business was delegated to an administrative assistant who was able to quickly and easily teach the rest of the staff about the system. The employees found it easy to log in by themselves to make changes to their voicemail, 'Never Miss a Call' settings and more.

Operational Impact

The switch to Vonage Business Communications has brought about significant operational improvements for Rosen Law Firm. The firm has been able to increase their reporting and training functions, leading to a more effective workforce. The call recording feature has made training new hires and current employees easier and more affordable. The firm's employees have also gained a better work/life balance with added travel capabilities. The mobile app and softphones have enabled them to work remotely from various locations such as coffee shops or courthouses. The firm was even able to retain their managing attorney when she moved to another state, a feat that would not have been possible with their previous phone system.

Quantitative Benefit

Rosen Law Firm managed to slash their phone costs in half after moving to Vonage Business.
The firm saved hundreds of dollars on their phone system.
The firm was able to maintain communication with employees from halfway across the world, including Spain, Alaska, Argentina, and Egypt.