Dynatrace > Case Studies > Riyad Bank's Digital Transformation with Dynatrace for Enhanced Customer Experience

Riyad Bank's Digital Transformation with Dynatrace for Enhanced Customer Experience

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Technology Category
  • Infrastructure as a Service (IaaS) - Private Cloud
  • Sensors - Temperature Sensors
Applicable Industries
  • Cement
  • Finance & Insurance
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Behavior & Emotion Tracking
  • Traffic Monitoring
Services
  • Cloud Planning, Design & Implementation Services
  • Testing & Certification
About The Customer
Riyad Bank is one of the largest financial institutions in Saudi Arabia, with 340 licensed branches, over 5,600 employees, 2,242 ATMs, and 138,511 POS Devices. The bank embarked on a major business transformation with the aim of enhancing the digital banking experience for its customers. To support this drive, the organization built a private cloud environment using Red Hat OpenShift, complying with stringent local banking legislation that prohibits the use of public cloud services. The bank is working to enhance its cloud infrastructure, transform applications, and modernize legacy technology to create a modern, open banking platform.
The Challenge
Riyad Bank, one of the largest financial institutions in Saudi Arabia, embarked on a significant business transformation aimed at enhancing the digital banking experience for its customers. To support this initiative, the bank built a private cloud environment using Red Hat OpenShift, complying with local banking legislation that prohibits the use of public cloud services. As part of this transformation, Riyad Bank began migrating applications to a microservices and container-based architecture to maximize the value of its private cloud environment. This transition would enable the bank to innovate faster, create new digital banking solutions, and build a stronger competitive advantage. However, the shift to a cloud-native environment introduced significant new complexity, making it more challenging to deliver seamless digital banking experiences. The bank needed to maintain end-to-end observability into its applications to identify and resolve problems quickly, ensuring the best possible experiences for its customers.
The Solution
Riyad Bank identified the need for a single monitoring solution compatible with both its private cloud infrastructure and the range of other technologies within its environment. After evaluating potential options, the bank chose Dynatrace as the best solution for its requirements. Dynatrace's AI capabilities instantly notify the relevant teams at Riyad Bank if there is a problem with one of its services, enabling them to investigate and resolve it before customers are impacted. The bank uses Dynatrace’s synthetic monitoring capabilities to identify the root cause of any issues relating to external parties, such as local internet providers and content delivery networks. With Dynatrace, Riyad Bank has a single observability solution across its entire environment, providing all the insights it needs from one dashboard. The bank's testing team, applications team, and infrastructure team all share this same single source of truth, improving collaboration and enabling them to deliver greater business value.
Operational Impact
  • The implementation of Dynatrace has led to several operational benefits for Riyad Bank. The AI capabilities of Dynatrace provide instant notifications to the relevant teams if there is a problem with one of the services, enabling quick resolution before customers are impacted. The bank's testing team, applications team, and infrastructure team all share the same single source of truth provided by Dynatrace, improving collaboration and enabling them to deliver greater business value. Dynatrace also helps Riyad Bank ensure new digital banking services work as expected when they go live in production, as it can monitor their performance in testing environments before deployment. The bank can also conduct stress testing to ensure applications will continue to perform under different patterns of traffic and identify where optimization may be required to maintain seamless experiences.

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