Infobip > Case Studies > Ringo Lock: Enhancing Smart Door Connectivity and Reducing Customer Complaints with Infobip

Ringo Lock: Enhancing Smart Door Connectivity and Reducing Customer Complaints with Infobip

Technology Category

Analytics & Modeling - Real Time Analytics
Networks & Connectivity - Cellular

Applicable Industries

Buildings
Telecommunications

Use Cases

Real-Time Location System (RTLS)
Track & Trace of Assets

About The Customer

Ringo Lock is a Slovenian startup that focuses on digitizing doors and creating friction-free landlord experiences with smart locks. The company was created by landlords for landlords, with the aim of making it easier for guests to access properties. Ringo Lock's primary customers are landlords, particularly those who rent out their apartments on platforms like Airbnb. The company's smart, modular locks are designed to address the main pain point of these landlords - the delivery of keys. The locks allow landlords to unlock their houses via their phones, providing a convenient and secure solution.

The Challenge

Ringo Lock, a Slovenian startup, specializes in digitizing doors to create seamless landlord experiences with smart locks. The company identified a significant challenge faced by landlords, particularly those renting out their properties on platforms like Airbnb - the delivery of keys. This issue was often exacerbated by guests arriving late or at odd hours, emergencies, or landlords getting delayed. Ringo Lock's smart, modular locks, which could be operated via phones, were designed to address this problem. However, they encountered a significant hitch - the Wi-Fi connection. The reliance on Wi-Fi led to battery draining and signal loss, especially for landlords in remote locations with unreliable or low-quality internet. This resulted in dissatisfied guests and approximately 50% of customer complaints were related to Wi-Fi access. This issue was directly impacting Ringo Lock's business expansion plans. They needed a solution that could reliably and securely connect the smart door locks with the end users.

The Solution

Ringo Lock sought a way to connect their smart locks with end users, and Infobip emerged as the most viable solution. Infobip's IoT centralized connectivity management solution enabled the smart locks with IoT sims working over various telecom operators. This significantly reduced the reliance on Wi-Fi and ensured that Ringo Lock could react quickly to any potential failure that could reduce rental property viewings. The solution helped them overcome network challenges and troubleshoot faster with complete insights on cellular network activity metrics in real time through the platform. Infobip's local presence in Slovenia also ensured excellent customer support. Additionally, Ringo Lock joined the Infobip Startup Tribe program, which allowed them to leverage global experience and coverage to expand their business worldwide.

Operational Impact

The collaboration with Infobip resulted in a significant enhancement of Ringo Lock's operations. The IoT centralized connectivity management solution provided by Infobip not only reduced the reliance on Wi-Fi but also ensured quick response to potential failures. This led to a significant reduction in customer complaints by 50%. The real-time analytics provided by the platform allowed for immediate troubleshooting, ensuring customers were alerted when there were connectivity issues. They could reset the device, allowing their guests to enter the property without any interruptions. Additionally, joining the Infobip Startup Tribe program allowed Ringo Lock to expand their business further, with benefits such as free support services and testing credits. The smart doors powered by Infobip created a truly digitized customer journey.

Quantitative Benefit