RingCentral > Case Studies > RingCentral Supports Structural Group's Highly Collaborative Culture

RingCentral Supports Structural Group's Highly Collaborative Culture

Technology Category

Analytics & Modeling - Computer Vision Software
Robots - Collaborative Robots

Applicable Industries

Cement
Telecommunications

Use Cases

Construction Management
Structural Health Monitoring

Services

System Integration
Training

About The Customer

Structural Group is a recognized leader in the specialty construction industry, delivering turnkey solutions that integrate technology, engineering, and construction. Founded in 1976, the company has 2,500 employees and 30 operating centers worldwide, with most of their employees (approximately 1,800) working at 22 locations across North America. The company's mission is to make new and existing structures stronger and last longer. Structural Group integrates technology into its specialty contracting services to improve, protect, and repair infrastructure.

The Challenge

Structural Group, a leader in the specialty construction industry, was facing a challenge in supporting its highly collaborative culture and mobile workforce. The company had been using expensive, dedicated circuits for video conferencing and was looking for a way to reduce these costs. The company's CIO, Jason Kasch, had a list of requirements for a unified communications (UC) solution. These included a similar user interface on every platform, a 'single-click' interface to reach anyone, limited or no training requirements, and customizability through an API. The company was also looking for a solution that could integrate with other business software, such as their customized HR system.

The Solution

After evaluating four unified communications as a service (UCaaS) solutions, Kasch chose RingCentral for its 'completeness of vision' and a history of continuous improvement. The implementation, which was handled by RingCentral Professional Services, took only 90 days to deploy to the 22 North American locations. This was partly because Structural Group was already using another UCaaS provider, so they had past experience working with a cloud PBX solution. RingCentral Meetings™, which is included with every RingCentral Office® subscription, allowed the company to stop paying for online meetings. Kasch also used RingCentral’s open APIs to create integrations with other business software, such as their customized HR system. RingCentral also became a key part of the company's disaster recovery and business continuity strategy.

Operational Impact

With RingCentral, every Structural Group employee now has a powerful way to communicate and collaborate from any device and from anywhere. This has made the company’s culture even more effective than it was in the past. The company was also able to maintain operations during a disaster, as demonstrated when superstorm Sandy hit the east coast. Structural Group was one of the few civil engineering contractors that was up and running, able to take phone calls from their homes and show up on-site to help clients with structural damage.

Quantitative Benefit

Reduced costs by eliminating the need for expensive, dedicated circuits for video conferencing
Implemented the new UCaaS solution across 22 North American locations in just 90 days
Eliminated the cost of online meetings by using RingCentral Meetings™, which is included with every RingCentral Office® subscription