RF-SMART & Pacejet’s Built for NetSuite solutions helped Chicago Music Exchange save $68k+ annually
Customer Company Size
SME
Region
- America
Country
- United States
Product
- RF-SMART
- Pacejet
- NetSuite
Tech Stack
- Native Integration
- E-commerce Provider Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- E-Commerce
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Warehouse Automation
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Celebrating 30 years of proudly serving musicians, collectors, and friends, Chicago Music Exchange runs one of the largest e-commerce and storefront music gear shops in the Midwest. With a line around the block every morning before the store opens, Chicago Music Exchange is known for its museum-like storefront and first-class customer service experience. Whether you come for your first guitar or join the Chicago Drum Exchange, Chicago Music Exchange strives to provide excellence in equipment and expert service that helps musicians deliver their own unique sound. To work at the Chicago Music Exchange, they have one simple rule: you must love music. Full of both talent and passion from the executives to the warehouse, the skilled team at Chicago Music Exchange has a keen eye for tuning and a love for their craft.
The Challenge
Before RF-SMART and PaceJet, Chicago Music Exchange had a few homegrown processes and a mix of supply chain tools that didn’t communicate efficiently. Every time they hired a new crew member, it would take them over two months to get acclimated to the processes and to learn all the SKUs for the items, before also needing to figure out where they were all placed within the warehouse. They needed a solution that could help automate parts of their process to slim down the time spent onboarding, while also helping them grow as they worked to continually scale their operations.
The Solution
Searching for a better shipping solution, Brian Robertson, Shipping Manager of Chicago Music Exchange, went straight to NetSuite, in search of a trusted and tested solution. Pacejet was an easy choice for the Chicago Music Exchange team. Pacejet provides a native integration to NetSuite with connections to RF-SMART and their e-commerce provider to bring together a fully connected solution to help them automate and save time on their shipping line. With RF-SMART and Pacejet helping to streamline their operations, Chicago Music Exchange is able to pull together their warehouse processes, reduce manual entry steps, and increase efficiency. In 2019 alone, they were able to decrease the number of mis-ships by 82.5%, giving their customers more confidence to keep rocking on.
Operational Impact
Quantitative Benefit
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