Revolutionizing Process Management in Real Estate and Medical Equipment Industry: A Case Study of Sichuan Languang Development Co., Ltd. (BRC)
Technology Category
- Analytics & Modeling - Process Analytics
Applicable Industries
- Education
- Mining
Applicable Functions
- Human Resources
- Product Research & Development
Use Cases
- Process Control & Optimization
- Virtual Training
Services
- Training
About The Customer
Sichuan Languang Development Co., Ltd. (BRC) is a company established in 1990 that develops and markets tourism, residential, office, entertainment, and restaurant real estate. It also develops and sells medical equipment and medicine products. The company operates in China with more than 20,000 employees and over 390 holding and participating enterprises. BRC is responsible for creating detailed and meticulously documented rules and guidelines for its 390+ properties, which had grown to more than 8 million words across 8,000 separate documents.
The Challenge
Sichuan Languang Development Co., Ltd. (BRC), a company with over 20,000 employees and 390+ enterprises, was facing significant challenges in managing its vast documentation. The company had over 8,000 documents about systems, processes, specifications, and guidelines that were not updated in a timely manner. This lack of organization and timely updates impacted the implementation of systems, affecting workers' efficiency. Additionally, training new employees was a time-consuming process due to the scattered and unorganized training materials. The company needed to coordinate the participation of business personnel from multiple departments, which was difficult to control. This often resulted in confusion and a slow start for new employees.
The Solution
To address these challenges, BRC decided to implement a process management solution. After an extensive search, the company chose ARIS in 2019. ARIS's process management platform helped BRC organize its scattered processes and documents. It created a one-stop operation with identifiers such as 'who I am,' 'what I do,' and 'how I do it.' This allowed employees to quickly locate their position and job content within the process. ARIS also helped clarify the complex relationships among personnel, position, role, and process. It provided a panoramic presentation of the value chain, offering analysis reports for process optimization. Furthermore, ARIS established a long-term operation mechanism of process governance, supporting the flexible adjustment of business, organization, power, and responsibility. The second stage of BRC's project in 2021 will include a proof of concept for ARIS Process Mining.
Operational Impact
Quantitative Benefit
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