Revolutionizing Industrial Services with Intelligent Automation
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Education
- Equipment & Machinery
Applicable Functions
- Product Research & Development
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- Hardware Design & Engineering Services
- Training
About The Customer
The customer is a large industrial services company based in Australia. The company operates in the construction and building materials industry and machinery sector. It has thousands of employees and was struggling with slow, labor-intensive processes that were impacting its growth. The company had tried to automate its processes using traditional .NET development but found the existing systems to be problematic and time-consuming. After six months of unproductive efforts, the company decided to look for a better solution and implemented Nintex K2 Five, an intelligent automation software.
The Challenge
An Australia-based industrial services company was struggling with slow, labor-intensive processes that were hampering its growth. The company had attempted to automate its workflows using traditional .NET development, but the results were unsatisfactory. The existing systems were not only time-consuming but also prone to errors and difficult to troubleshoot. For instance, employees had to individually submit training requests, chase approvals, and gather additional supporting information for each step. After six months of unproductive efforts, the company decided to abandon its .NET attempts and look for a better solution.
The Solution
The company decided to implement Nintex K2 Five, an intelligent automation software. One employee was able to completely recreate its training request form and equipment movements and disposal (EMD) process using this software. The training request workflows were completely reinvented, making the previously time-consuming task instantly efficient. The software was integrated with the company’s existing systems, allowing all requests to be approved by the relevant managers while simultaneously collecting supporting material and submitting it for processing. The EMD workflows were also simplified as Nintex K2 Five seamlessly integrated with the company’s enterprise resource planning (ERP) system. This allowed the staff to easily notify all relevant stakeholders on the listing and status of any asset. The new solution also enabled real-time actioning of modifications for improved hardware requests and system access forms.
Operational Impact
Quantitative Benefit
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