RingCentral > Case Studies > Revolutionizing Communication in Recruitment: Simply Hired's Transition to RingCentral

Revolutionizing Communication in Recruitment: Simply Hired's Transition to RingCentral

Applicable Industries

Buildings
Telecommunications

Use Cases

Time Sensitive Networking

Services

Hardware Design & Engineering Services
System Integration

About The Customer

Simply Hired is an online job search engine founded in 2005. The company collects job listings from various sources, including company career pages, job boards, and niche job websites, catering to both job seekers and employers. Operating in 24 countries and 12 different languages, Simply Hired attracts over 30 million visitors per month. The company is headquartered in Sunnyvale, California, and employs 150 people. Simply Hired aims to provide a comprehensive and efficient job search experience for its users, and to achieve this, it relies heavily on its internal communication systems.

The Challenge

Simply Hired, an online job search engine, was facing significant challenges with its existing Digim PBX PRI phone system. The hardware system was outdated, lacked crucial features, and required external technicians for even the simplest changes. The servicing process was time-consuming, often taking up to two days, and the system's reliability was questionable. The final straw came when Digim failed to notify Simply Hired about changes to its phone numbers, resulting in a three-day office shutdown. The company realized the need for a more reliable, flexible, and modern phone system that wouldn't fail them at critical times.

The Solution

Simply Hired decided to transition to a cloud-based system, choosing RingCentral as their new phone system provider. RingCentral offered a reliable and flexible solution that eliminated the need for external technicians for system changes. The new system allowed for remote administrative changes and system updates with zero downtime, saving significant time and resources. Additionally, RingCentral's user-friendly interface empowered Simply Hired's employees to manage their own settings, forward calls, and change their voicemails. The system also supported multiple types of phones, providing a more practical and efficient solution for the company.

Operational Impact

The transition to RingCentral has brought about significant operational improvements for Simply Hired. The new system has not only saved time and money but also empowered employees by giving them control over their phone settings. The user-friendly interface has eliminated the need for external assistance for simple changes, speeding up processes and reducing downtime. The system's reliability has also provided peace of mind for the IT team. Furthermore, the regular updates and new features from RingCentral have kept the system up-to-date and exciting, making the employees' work easier and more efficient.

Quantitative Benefit