Revenue.io > Case Studies > Revenue.io's IoT Solution Boosts Performance for Jan Dils Attorneys at Law

Revenue.io's IoT Solution Boosts Performance for Jan Dils Attorneys at Law

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Education
Telecommunications

Applicable Functions

Quality Assurance

Use Cases

Predictive Quality Analytics
Time Sensitive Networking

Services

Testing & Certification
Training

About The Customer

Jan Dils Attorneys at Law is a law firm based in West Virginia that provides services across the United States. The firm specializes in personal injury cases and assists individuals with disabilities in receiving the help they are entitled to. The firm also services veterans and social security clients. The firm was in search of a contact center solution that could integrate with Salesforce, assist in prioritizing and preparing for outbound calls, and automate quality assurance for calls.

The Challenge

Jan Dils Attorneys at Law, a West Virginia-based law firm, was facing several operational challenges. After implementing Salesforce, the firm's Chief Operating Officer, Eric Hillyard, identified the need for a more efficient contact center solution to replace their existing phone system. The new solution needed to integrate seamlessly with Salesforce and assist agents and case managers in prioritizing and preparing for outbound calls with clients. The firm was also struggling with quality assurance for calls, which typically lasted 45 minutes, making the review process tedious for managers. The firm had a poor experience with their previous contact center and was keen on finding a solution that would address all their challenges effectively.

The Solution

Jan Dils Attorneys at Law chose Revenue.io as their contact center solution after demoing nine other vendors. The Revenue.io platform appealed to them due to its ability to store all data in a single location, eliminating the need for multiple browser windows or logins. The RingDNA Global Communications Hub, a feature of Revenue.io, automatically logs all call data in Salesforce. Another feature, Guided Selling, uses this data to provide case managers with a prioritized view of daily activities and a contextual view of client data, significantly reducing the time required to prepare for calls. Additionally, Conversation AI, another feature of Revenue.io, automates quality assurance by alerting managers to specific areas in conversations that require their attention for coaching efforts.

Operational Impact

The implementation of Revenue.io has brought about significant operational improvements for Jan Dils Attorneys at Law. The platform's seamless integration with Salesforce and its ability to store all data in a single location has simplified the work process for the firm's agents and case managers. The Guided Selling feature has reduced the time required for case managers to prepare for calls, while Conversation AI has automated the quality assurance process, making it more efficient and less tedious for managers. The firm has also been able to ensure immediate follow-up on leads from inbound forms using the Hot Leads feature. Overall, the firm's COO, Eric Hillyard, has expressed immense satisfaction with the ROI of Revenue.io.

Quantitative Benefit

All three lines of business exceeded quota with the help of the Revenue.io platform
20% increase in lead conversions since implementing the Revenue.io platform
Significant time savings for managers each week by surfacing coaching opportunities through Conversation AI