Results that Speak Volumes
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Voxware VMS
- Motorola WT4090
Tech Stack
- Voice-enabled devices
- Speech recognition software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Inventory Management Systems
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Warehouse Automation
- Supply Chain Visibility
Services
- System Integration
- Training
About The Customer
HarperCollins is a prominent trade publisher known for its innovative approach to publishing. The company was the first to digitize its content and create a global digital warehouse, ensuring the protection of authors' rights and meeting consumer demand. HarperCollins operates a modern 750,000 square foot facility near Glasgow, Scotland, from where it distributes its own titles and those of 14 other publishing houses to various outlets in the UK and worldwide. The company's UK supply chain strategy is not only advanced but also generates additional business income by leveraging its distribution capabilities.
The Challenge
HarperCollins, a leading trade publisher, needed to enhance its supply chain operations to maintain high service levels and support the distribution of millions of books weekly. The company faced challenges with batch-picking errors and inefficiencies in their manual, paper-based picking process. These issues required significant time to resolve, impacting overall productivity and resource utilization. To address these challenges, HarperCollins sought a solution that would reduce errors, improve throughput, and optimize staff deployment.
The Solution
To tackle the challenges, HarperCollins implemented Voxware's voice software product, Voxware VMS, which was integrated with Motorola WT4090 voice-enabled devices. This solution allowed workers to interact with the system using voice commands, achieving nearly flawless speech recognition. The deployment of Voxware VMS significantly reduced picking errors and increased throughput, enabling more efficient staff deployment. Following the successful implementation in the batch-picking area, HarperCollins extended the use of voice technology to support replenishment and bulk moving operations. This was achieved by configuring new voice workflows within the Voxware VMS software, demonstrating the system's adaptability and flexibility.
Operational Impact
Quantitative Benefit
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