Resolving Government Agency Technology Performance Situations Faster with NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- vSTREAM virtual appliances
Tech Stack
- Cisco IP voice technology
- Microsoft Skype for Business
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
The customer in this case study is a Civilian Government Agency with national responsibility and operates numerous locations across the United States. Like any large public agency (federal, state, city, county or provincial), efficient operation and communications from their networked services, be they voice, video, or business data applications, are essential for fulfilling their mission. Slowdowns and outages need to be avoided or rapidly resolved to ensure the integrity and quality of the services they provide to the citizens and residents they serve.
The Challenge
The Civilian Government Agency was facing several challenges in delivering services to residents across a geographically vast region. The agency operators relied heavily on Cisco IP voice technology for their daily activities, and any delay, echo, or other impairments could compromise service delivery. The agency had more than 500 remote sites that the IT team was responsible for monitoring, all of which were reliant on high-quality voice performance. Local IT support at these remote locations was limited, meaning overall UC, application, and network monitoring fell on centralized IT resources. The agency was also expanding a rollout of a Microsoft Skype for Business platform for enterprise use, and visibility into this cloud-based Software as a Service (SaaS) would require technology that was not in the IT team’s current toolset.
The Solution
The agency used the nGeniusONE Service Assurance platform, with UC smart analytics, InfiniStreamNG appliances with ASI-generated smart data, vSTREAM virtual appliances for visibility into cloud-based services, and onsite Support Engineering for advanced UC monitoring, reporting, and troubleshooting expertise. The IT team used ISNG visibility to support their Office 365 Express route into the cloud-based Skype for Business SaaS Platform. In addition, vSTREAM virtual appliances were deployed alongside ISNG technology to bring IT visibility into cloud-based platforms. The UC team used nGeniusONE Situation Analysis to identify network, voice, and video performance anomalies, automatically establish performance baselines, and generate alerts on significant deviations from those baselines.
Operational Impact
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