RedZone Software Case Study
Region
- America
Country
- United States
Product
- Fulcrum
Tech Stack
- Fulcrum API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Security & Public Safety
Applicable Functions
- Field Services
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Software Design & Engineering Services
About The Customer
RedZone Software is a company that specializes in monitoring developing wildfires and deploying fire engines to mitigate the threat to its clients’ assets. The company collects, enriches, and analyzes data to organize its response to wildfires. After firefighters arrive on-site and respond to the threat, they document everything, including descriptions of all actions taken, photographs of damage-prevention measures, and assessment of any damage found. This documentation is then shared with insurance companies and property owners.
The Challenge
RedZone Software is a company that monitors developing wildfires and deploys fire engines to mitigate the threat to its clients’ assets. After firefighters arrive on-site and respond to the threat, they document everything. This documentation is easily shared with insurance companies and property owners. Initially, RedZone developed an in-house solution for firefighter documentation. However, that solution did not scale to an exceptionally large user demand.
The Solution
In the summer of 2018, RedZone started a pilot program in which the firefighters used Fulcrum to both organize the response and document their activities in the field. The program was a success and RedZone moved the entirety of its response program to the Fulcrum platform, allowing the company to retire the in-house app. RedZone’s developers built an integration that leverages the Fulcrum API to send detailed incident and location information to the app and assign resources to be deployed. When the firefighters get to the home or structure, they document their activity in Fulcrum. Once a record is updated in the platform, the information is displayed on RedZone’s dashboard.
Operational Impact
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