Case Studies > Recovery, rehab, results

Recovery, rehab, results

Company Size
1,000+
Region
  • America
Country
  • United States
Product
  • MicroStrategy Dashboards
Tech Stack
  • MicroStrategy
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Application Infrastructure & Middleware - Data Visualization
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Predictive Quality Analytics
  • Remote Patient Monitoring
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Kindred Healthcare is the leading provider of home health services in the United States, operating in 635 locations. They offer comprehensive medical, physical, and emotional support to their customers, helping them return to independent living after injury or illness. Kindred employs a team of social workers, nurses, and therapists who work together in the patient's environment to minimize hospitalizations and assist individuals in making necessary modifications to their daily lives. Their commitment to quality service has earned them a substantial market share and a reputation for excellence in home health care.
The Challenge
Kindred Healthcare, a leading provider of home health services, faced a challenge in effectively illustrating the clinical outcomes of their patients in the Home Health program. With nearly 150 data components and a complex reporting structure, the process required considerable manual effort, making it difficult to quickly produce the necessary visuals. They sought to demonstrate their superior service through intuitive and interactive reports, aiming to let their results speak for themselves.
The Solution
Southport designed, developed, tested, and implemented new MicroStrategy dashboards for Kindred Healthcare. These dashboards were secure, comprehensive, and allowed users to manipulate views by various metrics. The solution aimed to streamline the reporting process, reducing the manual effort required and enabling the quick production of visuals. The interactive and intuitive nature of the dashboards helped Kindred illustrate the clinical outcomes of their patients effectively, showcasing their superior service through data-driven insights.
Operational Impact
  • Sales directors and clinical teams can now deliver succinct and accurate reports to illustrate the success of the Home Health program.
  • Internally, Kindred can use these statistics to ensure quality across all locations.
  • Customers can see for themselves how often patients in Kindred's Home Health programs require repeat visits to the hospital in 15, 30, 60, and 90 day timelines.
  • Patients trust Kindred.
  • Everybody wins.

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