Intelex > Case Studies > Rapid-Span Streamlines Nonconformance Reporting with Intelex

Rapid-Span Streamlines Nonconformance Reporting with Intelex

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Company Size
200-1,000
Region
  • America
Country
  • Canada
Product
  • Intelex Quality Nonconformances
Tech Stack
  • Not mentioned
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Productivity Improvements
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Quality Assurance
Services
  • Software Design & Engineering Services
About The Customer
Rapid-Span is a provider of transportation infrastructure products, specializing in the manufacture of steel and concrete for bridges. The company is headquartered in Armstrong, British Columbia and has been supplying bridge systems and components to government and the construction industry since 1983. Rapid-Span operates plant locations in both British Columbia and Alberta. The company has approximately 120 full-time employees. Rapid-Span is committed to delivering quality products and services, and as part of this commitment, the company holds ISO 9001 and Canadian Standards Association (CSA) certifications.
The Challenge
Rapid-Span, a provider of transportation infrastructure products, was facing challenges with its paper-based system for managing and reporting on nonconformances (NCRs). The system lacked real-time data access and visibility into the status of corrective actions. The paper-based system also posed a risk of documents getting lost or overlooked. Preparing reports for management was a time-consuming process that involved manually counting and categorizing nonconformances. Rapid-Span also wanted to simplify compliance with ISO 9001 and the Canadian Standards Association (CSA) certification they held. The company undergoes regular audits to maintain these certifications, but they were looking for a solution that would save time and hassle and take them to the next level, beyond basic compliance.
The Solution
Rapid-Span decided to leverage the existing workflow and best practices of a software vendor with experience in the construction industry. They found Intelex to be the most cost-effective solution to meet their requirements. The intuitive interface of Intelex’s Nonconformances solution stood out from the alternatives. The ability to display real-time data for management on customized dashboards was also appealing. Rapid-Span chose to host the application internally and the application went live on May 1, 2012, just less than two months from the date of purchase. The Intelex implementation team guided Rapid-Span through the process of importing data and developing scorecards, reports and dashboards. The user training needed was minimal. Following a few one-on-one sessions and a 5-page set of instructions that were provided to system users, employees were up and running within the new system.
Operational Impact
  • Streamlined and standardized NCR reporting process
  • Gained real-time overall visibility of NCRs with the ability to trend data
  • Simplified compliance with ISO 9001 and construction industry standards
  • Increased accountability and follow-through of corrective actions
Quantitative Benefit
  • NCR summary reports that once took an estimated ten hours to compile now take just two hours
  • Real-time access to NCR data and trends including the number of NCRs currently open, the number opened within the last year, the origin of these NCRs, and the progress of corrective actions

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