Rapid Digitalization with Lowcode
Company Size
1,000+
Region
- America
Country
- United States
Product
- WaveMaker
- Jasper
Tech Stack
- Rapid Application Development (RAD)
- Web-based Application
- PDF Report Generation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Digital Twin
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Mercy Health is a not-for-profit health care organization founded in 1871 by Sisters of Mercy. Currently, it operates in four states of Arkansas, Missouri, Oklahoma, and Kansas. Mercy Technology Services (MTS) is the technology backbone of Mercy. From Electronic Health Records (EHR) to data analytics to online services for its patients, MTS supports a broad array of services in health care.
The Challenge
Approval processes in Mercy Health Care were manual and archaic. A spreadsheet was emailed around to get approvals before any change could be entered into the HR system. From time to time, emails or paperwork would get lost in someone’s mailbox and eventually would become hard to track and maintain. On the other hand, the Mercy group grew from being just 10 hospitals to around 32 branches in just a couple of years. The approval process however did not scale up. It needed to pass through at least 5 levels of hierarchy and was often delayed. If done correctly, a single approval process took almost 2 weeks to complete. The process was simply not scalable. Moreover, retrieving and entering information into the HR system manually was painful. Considering the fact that Mercy was handling almost 64000 approvals a year, this timeline was simply not feasible for them. In its attempt to speed up the approval process, Mercy IT team needed to come up with an application that could handle the hierarchies and the sheer volume of approvals. The Personnel Action Form(PAF) is an application that was put in place to replace this manual process.
The Solution
MTS evaluated several Rapid Application Platforms (RAD) and chose WaveMaker for its speed and ease of use. WaveMaker was used to create a web-based application called the Personnel Action Form (PAF) that digitalized the entire process of collecting information and sending it for approval to concerned personnel. The initial module of the PAF system was built with just 2 developers (one front-end and one back-end developer). The front-end was developed in merely 6 weeks. The application also creates reports in PDF or excel format and the PDF Reports were generated by integrating Jasper with WaveMaker.
Operational Impact
Quantitative Benefit
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