Case Studies > Rapid delivery of core Financial Processes produces exceptional ROI for Healthcare provider

Rapid delivery of core Financial Processes produces exceptional ROI for Healthcare provider

Company Size

1,000+

Region

America

Country

United States

Product

Ultimus Digital Process Automation Suite
Composed Process Solutions
Ultimus Adaptive BPM Suite
Ultimus Advanced Task Service

Tech Stack

Low-code application development
Generative technology
Business Process Management (BPM)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Data Visualization
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Maintenance
Process Control & Optimization
Regulatory Compliance Monitoring
Remote Asset Management

Services

Software Design & Engineering Services
System Integration
Training

About The Customer

The customer is a provider of a broad spectrum of post-acute healthcare, nursing, and assisted living services from several hundred facilities located across many U.S. states. This large and geographically dispersed enterprise faced the challenge of automating several complex and mission-critical processes in a regulated and document-intensive industry. The customer needed to ensure the timely and accurate preparation of financial reports, adherence to proper financial controls and policies, and the ability to respond rapidly to an ever-changing regulatory and business environment. They required a solution that could integrate with multiple external systems, provide visibility into process activity, and ensure productivity, performance, and scalability of in-production processes.

The Challenge

As a large and geographically dispersed enterprise, the customer realized that automated business processes were essential to ensure the timely and accurate preparation of financial reports, as well as adherence to proper financial controls and policies. The customer recognized that business process automation success required eliminating siloed business process data, reducing user training requirements, support calls, and errors, responding rapidly to an ever-changing regulatory and business environment, meeting highly complex requirements without expensive, hard-to-maintain custom coding, integrating with multiple external systems, and ensuring visibility into process activity, performance, and business improvement opportunities. Concluding that these challenges could not be met with conventional process automation technology, the customer selected the Ultimus Digital Process Automation Suite to digitally transform their financial operations.

The Solution

The customer selected the Ultimus Digital Process Automation Suite to digitally transform their financial operations. The Ultimus DPA Suite is a comprehensive and tightly-integrated digital business automation platform comprised of Composed Process Solutions, Ultimus’ unique generative low-code application development technology, the patented Ultimus Adaptive BPM Suite, and Ultimus Advanced Task Service. This suite ensures the productivity, performance, and scalability of in-production business process applications. The Ultimus DPA Suite is proven in its ability to meet the most sophisticated enterprise requirements. Its Composed Process Solutions technology allows organizations to create a 'software factory' that generates highly sophisticated, tailor-made software applications, 360-degree data views, reports and dashboards, user activity/audit reports, business-user process control interfaces, and integrations with exceptional speed, consistency, and quality. Unlike other low-code software technologies, CPS uses a common, standardized architecture and pre-built, interchangeable, and pre-integrated parts, an 'ordering' system to specify the requirements of an application or family of applications, and a generator that merges the requirements and domain model in real time when the application is called. This approach provides unmatched, multi-level reusability, ensures that applications are consistent in their construction, implementation, and UI, and produces applications that work together, share data, and can be managed as families rather than individual point solutions.

Operational Impact

The customer initiated their Ultimus training in mid-December 2018 and, within five months, had 14 Ultimus-based solutions in high volume production, including Patient Refund Approvals, Accounts Receivable Write-off Approvals, Bank Accounts Reconciliation Process, Monthly Review of General Ledger Expense Accounts Process, and Monthly reviews of Revenue Accounts Process, as well as 9 report, dashboard, and data entry applications.
Using CPS’s extensive array of reusable digital assets, the customer was able to complete the development of their first CPS process in a matter of weeks. Development time for subsequent solutions was even faster, with the fourth and fifth business processes developed in 1 day and two hours, respectively.
In the first four days of production, the customer rolled out its initial five processes to over 1,000 end users, processed 751 refund requests, and completed the approval of 405 A/R write-offs.
The key drivers of this exceptional ROI included low initial investment due to rapid delivery and reusability, greater productivity from a consistent, highly intuitive interface and built-in validations, error checking, and end user help, greater process visibility to identify root causes of write-offs and process bottlenecks, fewer duplicate and erroneous refunds, and a streamlined, well-documented financial closing process with improved compliance and increased reporting confidence.

Quantitative Benefit

The customer estimated that their ROI would be as little as three months.
In the first four days of production, the customer processed 751 refund requests.
In the first four days of production, the customer completed the approval of 405 A/R write-offs.