Case Studies > Putting BCDR in the Fast Lane

Putting BCDR in the Fast Lane

Company Size

1-10

Region

America

Country

Canada

Product

Datto ALTO
Datto SIRIS

Tech Stack

Backup and Recovery
Business Continuity
Cloud Storage

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery
Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Automotive
Professional Service

Applicable Functions

Business Operation
Maintenance

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Fast Computers is a managed service provider (MSP) located in Ontario, Canada. Founded by Chad Kempt, the company has a small staff of six people and serves a variety of verticals, including law firms and manufacturing. Despite its small size, Fast Computers prides itself on maintaining high-quality service and a deep understanding of both their products and clients. The company has been a Datto Partner for about four years, ever since Datto established a data center in Canada. This partnership has allowed Fast Computers to offer robust backup, recovery, and business continuity solutions to their clients.

The Challenge

Prior to partnering with Datto, Fast Computers was relying on building their own solution. They worked with various technologies and catered to clients on a case-by-case basis. However, when they came across Datto, they knew it was the right solution. One of Fast Computers’ clients, a small automotive repair shop, faced a critical situation when their server failed in January 2016. With no IT staff on hand, they relied on Fast Computers to protect their invoices and keep their business running. Multiple drive failures meant that the main shop and a second location were at risk of significant downtime, which would have severely impacted their operations.

The Solution

Fast Computers decided to switch to Datto’s solution due to its ease of use and reliability. Datto’s technology allowed even entry-level technicians to handle file restores effortlessly, which was a significant improvement over their previous build-your-own solution. When the automotive repair shop’s server failed, Fast Computers and Datto were able to quickly boot up the Datto device and receive support from Datto Tech Support to overcome any hurdles. The shop ran off the Datto device for four days while Fast Computers prepared and set up a new server. This seamless transition ensured that the client experienced no downtime, which would have been impossible with traditional BCDR technology.

Operational Impact

Fast Computers was able to provide a seamless transition for their client, ensuring no downtime during a critical server failure.
The ease of use of Datto’s solution allowed even entry-level technicians to handle file restores, improving overall productivity.
The consistent interface and functionality of Datto’s products, such as ALTO and SIRIS, made training and support more efficient.
The partnership with Datto has strengthened Fast Computers’ ability to offer reliable and comprehensive backup and recovery solutions to their clients.
The successful implementation of Datto’s technology has enhanced customer satisfaction and trust in Fast Computers’ services.

Quantitative Benefit

The automotive repair shop experienced zero downtime during the server failure, which would have otherwise taken a few days to restore with the old solution.