Propelling Risk Management at Embry-Riddle
Company Size
2,000+
Region
- America
Country
- United States
Product
- EthicsPoint® INCIDENT MANAGEMENT
- Whistleblower Hotline Intake
- Incident Management: EthicsPoint®
- Awareness Solutions
Tech Stack
- Incident Management Software
- Online Reporting System
Implementation Scale
- Enterprise-wide Deployment
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Embry-Riddle Aeronautical University is a leading institution in aviation and aerospace college education, offering a wide variety of air and space-related degrees. The university educates more than 34,000 students at their campuses each year. With a strict concern for students and employees in locations across the globe, Embry-Riddle wanted to ensure that the school’s policies and procedures were transparent in order to foster an educational environment of safety and integrity. The university encountered many of the same risk issues as other universities, but also had unique challenges related to teaching students to fly aircraft. For example, something as small as a wrench turn going awry could ground an entire fleet of aircraft.
The Challenge
Embry-Riddle Aeronautical University, with a strict concern for students and employees in locations across the globe, wanted to ensure that the school’s policies and procedures were transparent in order to foster an educational environment of safety and integrity. The university encountered many of the same risk issues as other universities, but also had unique challenges related to teaching students to fly aircraft. For example, something as small as a wrench turn going awry could ground an entire fleet of aircraft. The university needed a system that would allow the school to listen to any questions or concerns and facilitate the prompt and appropriate resolution to any issues that were discovered. And with safety as the main focus, Embry-Riddle wanted to provide a system that would make students and employees feel comfortable reporting.
The Solution
After conducting intensive research, Embry-Riddle selected EthicsPoint to help them collect anonymous reports and proactively identify and resolve risk issues. During the first part of the implementation process, the university worked with NAVEX’s Implementation team to customize the system to the school’s specific needs. Any reported issue that enters the incident management system, is tagged with categorizations that are important to the university. Report notifications are instantly routed to the appropriate people and departments, allowing the university to quickly become aware of issues and respond in a timely manner. The online capabilities of incident management software fit well with the university’s technology-oriented environment. Although students are able to access the system, the university tries to center its use on employee and safety concerns.
Operational Impact
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